Emerging Store Manager

Walgreens; Hasbrouck Heights (NJ); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Manager to oversee operations and enhance customer service in Hasbrouck Heights, NJ. The role includes supervising staff, managing inventory, providing customer assistance, and ensuring compliance with store policies. Candidates should possess strong leadership skills and be willing to work flexible hours.

Qualifications

• Completion of Store Manager training or willingness to complete Walgreens Leadership Essentials.
• Demonstrated leadership and supervisory experience.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers, resolves complaints, and drives customer service metrics.
• Leads team members, conducts hiring, training, and performance management.

Skills

Leadership

Communication

Business Acumen

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data, analysis, and team input to make data-driven decisions and monitor impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and bookkeeping.
• Supervises inventory, completes resets and price changes, analyzes inventory trends, and coaches team members on inventory procedures.
• Ensures store interior and exterior are clean and maintained; manages repairs and responds to emergencies.
• Ensures team members are trained on computer and technology systems.
• Provides for team safety, utilizing the Security Operations Center effectively.
• Ensures compliance with all policies, procedures, laws, and regulations, including sale of alcohol, tobacco, food, and pharmacy products.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for improvement.
• Uses KPIs and operating statements to engage the team and drive store growth.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

People & Performance Management

• Leads and trains team members, providing coaching and mentoring for career development.
• Manages performance through responsibility assignment, goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing levels, and develops future leaders.
• Follows proper procedures for hiring, record keeping, and training.
• Establishes a culture of accountability with clear expectations and performance management.

Training & Personal Development

• Completes Store Manager development programs and required training.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens internship program, or high school diploma with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (except Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.
• Willing to accept promotion and potential relocation.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing front-end and pharmacy operations.
• For external candidates: retail or food industry experience, business majors.

This job is active and open until filled. The salary range is $45,000 - $71,550, depending on various factors. For benefits, visit jobs.walgreens.com/benefits.