Emerging Store Manager

Walgreens; Florida City (FL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Manager to oversee customer service associates and manage store operations in Florida City. The role involves ensuring a positive customer experience, leading team members, and analyzing performance data to support business goals. Candidates should possess leadership skills and a relevant degree or supervisory experience.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Two years of supervisory experience preferred.
• Completion of Store Manager training within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure a positive experience.
• Leads and trains team members for performance management.

Skills

Leadership

Communication

Business Acumen

Customer Service

Education

Bachelor’s degree or equivalent experience

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers, seeking solutions that exceed expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating responsibilities, managing shifts, and approving time records and leave to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make informed decisions, follow up, and monitor impact.
• Manages cash operations, including register counts, bank withdrawals, armored car pickups, and safe deposits.
• Supervises inventory management, including resets, price changes, and trend analysis, coaching team members on inventory procedures.
• Ensures store cleanliness, safety, and maintenance, responding to emergencies as needed.
• Ensures team members are proficient with all computer and technology systems.
• Maintains compliance with all policies, laws, and regulations, including sale of restricted products.
• Completes special assignments as required.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to engage the team and identify sales opportunities, collaborating with the Store Manager on growth initiatives.
• Supports pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, plans staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record keeping, ensuring legal compliance.
• Fosters a culture of accountability with clear expectations and performance management processes.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions, addressing questions and concerns.
• Assists in planning and communicating store strategies.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or high school diploma with two years of supervisory experience.
• Demonstrated leadership, ethics, motivation, communication skills, and business acumen.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluent in English (reading, writing, speaking).
• Flexible schedule, including evenings and weekends.
• Willingness to accept promotion and relocate if necessary.
• Ability to transfer within the same hiring area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others, across front-end and pharmacy (internal candidates).
• Retail or food industry experience (external candidates).

We consider employment of qualified applicants with arrest and conviction records.

Equal Opportunity Employer, including disability/veterans. Salary range: $45,000 - $71,550, based on various factors.

This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.