Emerging Store Manager

Walgreens; Falcon (NC); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking an Emerging Store Manager to oversee store operations, manage team performance, and enhance customer service. The successful candidate will lead a team, ensure compliance with policies, and drive business performance. This role requires strong leadership skills and a commitment to training and development.

Qualifications

• Leadership skills and willingness to complete training programs.
• Must be fluent in English.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Analyzes performance data to create action plans for business goals.

Skills

Leadership

Customer Service

Education

Bachelor's degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing schedules, and ensuring proper team coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in leveraging data and team input to make data-driven decisions, monitor impact, and follow up.
• Supervises cash management, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans supporting business goals.
• Uses KPIs and other tools to drive store improvements and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads, trains, mentors, and coaches team members. Manages performance, sets goals, and conducts evaluations.
• Recruits and retains talent, manages staffing needs, and develops future leaders.
• Follows proper procedures for hiring, training, and record-keeping, fostering a culture of accountability.

Training & Personal Development

• Completes necessary training programs and certifications, including Store Manager development and pharmacy technician license if applicable.
• Monitors own performance, seeks feedback, and maintains an Individual Development Plan.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategies.

Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and willingness to complete training programs. Must be fluent in English and willing to work flexible hours and relocate if necessary.

Walgreens is an Equal Opportunity Employer and considers qualified applicants with arrest and conviction records. Salary range: $45,000 - $71,550, depending on various factors. Role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.