Emerging Store Manager

Walgreens; Burbank (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

Join a leading company as an Emerging Store Manager, where you will supervise staff, manage operations, and enhance customer experience. This full-time role focuses on achieving financial growth and improving store performance, requiring a blend of leadership, training, and communication skills. Applicants should possess a relevant degree or experience and be willing to work flexible hours.

Qualifications

• Bachelor’s degree or completion of Walgreens internship program.
• Leadership abilities, business ethics, and communication skills are necessary.
• Willingness to complete training programs and work flexible hours.

Responsibilities

• Supervises customer service associates and manages store operations.
• Responsible for recruitment, hiring, and performance management of staff.
• Analyzes financial data to support store growth and improvement.

Skills

Leadership abilities

Business ethics

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, managing scheduling conflicts.
• Collaborates with external partners to support community outreach opportunities.
• Supports Store Manager in leveraging data and team input to make data-driven decisions.
• Supervises cash management, inventory, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support store growth and improvement.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, manages performance, and develops talent pipelines.
• Ensures proper recruitment, training, and compliance with company policies and legal requirements.

Training & Personal Development

• Completes required training programs and obtains necessary licenses.
• Monitors own performance and seeks continuous feedback.

Communications

• Maintains open communication with team members and supports store strategy planning.

Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens internship program.
• Leadership abilities, business ethics, and communication skills.
• Willingness to complete training programs and work flexible hours.

This position is full-time, with a salary range of $45,000 - $71,550, depending on various factors. The role remains open until filled.