Emerging Store Manager

Walgreens; Bridgeville (DE); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking a Store Supervisor to manage customer service associates, oversee store operations, and ensure excellent customer experiences. The role involves leading a team, managing performance, and driving business performance. Candidates should possess strong leadership and communication skills, and a Bachelor's degree is preferred.

Qualifications

• Bachelor’s degree or equivalent experience, or high school diploma/GED with two years of supervisory experience.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials.

Responsibilities

• Supervises customer service associates and manages front end of the store.
• Leads and manages store team members, including recruitment and performance management.
• Analyzes financial data to create action plans for store improvement.

Skills

Leadership

Communication

Self-motivation

Education

Bachelor’s degree

High school diploma/GED

Job description

Job Description

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and responsible for achieving company goals.

Customer Experience

• Engages customers and patients by greeting them and offering assistance. Resolves complaints promptly and answers questions to ensure positive experiences. Shares customer service best practices.
• Monitors customer service, provides coaching and training, and develops improvement plans for both front-end and pharmacy teams. Empowers team members to find impactful resolutions, exceeding customer expectations and building loyalty.
• Responsible for improving overall customer service metrics.

Operations

• Supervises store operations and team activities, including task delegation, shift management, and scheduling.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports data-driven decision-making using analysis and team input.
• Manages cash handling, inventory, store maintenance, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses key performance indicators to drive solutions and growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads, trains, mentors, and coaches team members; manages performance and disciplinary actions.
• Builds talent pipelines, manages staffing needs, and ensures diversity and inclusion.

Training & Personal Development

• Completes required training programs and maintains certifications.
• Seeks continuous feedback and personal growth opportunities.

Communications

• Maintains open communication with team members and supports strategic planning.

External Basic Qualifications

• Bachelor’s degree or equivalent experience, or completion of Walgreens Community Internship Program, or a high school diploma/GED with two years of supervisory experience.
• Leadership abilities, professional ethics, self-motivation, and strong communication skills.
• Completion of Store Manager training (LEAP) or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English; flexible schedule; willingness to relocate or transfer within the area.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing both front-end and pharmacy operations.
• Experience in retail or food industry for external candidates.

Walgreens is an equal opportunity employer. Salary range: $45,000 - $71,550. For benefits, visit jobs.walgreens.com/benefits.