Emerging Store Manager

Walgreens; Austin (TX); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in retail is seeking an Emerging Store Manager in Austin, Texas. The role involves supervising store operations, enhancing customer experience, and leading a team. Candidates should have a Bachelor's degree and relevant management experience. This position offers a competitive salary and benefits.

Qualifications

• Leadership skills and flexibility in work schedule required.
• Relevant management or retail experience is necessary.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads recruitment, hiring, and performance management of team members.
• Analyzes financial and performance data for business improvement.

Skills

Leadership

Customer Service

Data Analysis

Education

Bachelor's degree

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, managing shifts, approving time records, and scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager with data analysis and decision-making, monitoring impact.
• Manages cash operations, including register counts, bank withdrawals, safe deposits, and bookkeeping.
• Supervises inventory management, including resets, price changes, and trend analysis to create corrective actions; trains team members on inventory procedures.
• Ensures store cleanliness, safety, and maintenance; manages emergency responses.
• Ensures team members are proficient with computer and technology systems.
• Maintains compliance with policies, laws, and regulations, including sale of regulated products.
• Completes other assignments as needed.

Business Performance Management

• Analyzes financial and performance data; creates action plans for improvement.
• Uses KPIs and operating statements to engage the team, drive solutions, and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members; provides coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and develops talent pipelines.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager training programs and required courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required pharmacy technician license.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in work schedule. Willingness to accept promotion and potential relocation is required. Internal and external candidates should demonstrate relevant management or retail experience.

Walgreens is an Equal Opportunity Employer, considering qualified applicants with arrest and conviction records. Salary range: $45,000 - $71,550, depending on various factors. The role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.