Emerging Store Manager

Walgreens; Apopka (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the retail pharmacy sector seeks a Store Manager in Apopka, Florida. The role involves supervising customer service associates, managing store operations, and leading team development. Ideal candidates will have a Bachelor's degree or equivalent experience, strong leadership skills, and a commitment to customer service excellence.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Leadership abilities and communication skills essential.
• Completion of Walgreens Leadership Essentials within 12 weeks.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads team members in recruitment, training, and performance management.
• Analyzes financial data to create action plans for store improvement.

Skills

Leadership

Communication

Business Ethics

Business Acumen

Education

Bachelor’s degree or equivalent experience

High school diploma with supervisory experience

Job description

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing scheduling conflicts, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports data-driven decision making by leveraging analysis and team input, and monitors impact.
• Supervises cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and bookkeeping.
• Oversees inventory management, including resets, price changes, trend analysis, and coaching team members on inventory procedures.
• Ensures execution of operational feedback, store cleanliness, maintenance, safety, and compliance with policies and laws.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and other tools to engage the team and identify growth opportunities.
• Supports Pharmacy operations during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, providing coaching and support for career development.
• Manages performance through responsibilities, goal setting, feedback, and recognition.
• Recruits and retains talent, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record keeping.
• Establishes a culture of accountability and performance management.

Training & Personal Development

• Completes Store Manager development programs and required training.
• Seeks feedback, self-develops, and maintains an Individual Development Plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Assists in planning and communicating store strategy.

Qualifications

• Bachelor’s degree or equivalent experience, internship, or high school diploma with supervisory experience.
• Leadership abilities, business ethics, communication skills, and business acumen.
• Completion of LEAP or willingness to complete Walgreens Leadership Essentials within 12 weeks.
• Fluency in English; willingness to work flexible hours; willingness to accept promotion and transfer opportunities.

Preferred Qualifications

• Bachelor’s Degree preferred.
• Management experience, including supervising others and managing across front-end and pharmacy.
• Prior retail or food industry experience preferred.