Emerging Store Leader: Front-End & Pharmacy Ops

Walgreens; Birmingham (MI); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Operations Manager to supervise customer service associates and front-end/store activities, with responsibilities across pharmacy and retail operations. The role supports the Store Manager and may assume duties in their absence.

Key focus on customer experience, merchandising, scheduling, and data-driven decision making to drive store performance. A pathway to Store Manager is possible, with a competitive salary range reflecting geography.

Qualifications

• Leadership abilities with professional business ethics and strong communication
• Experience leading customer service teams in retail or pharmacy settings
• Comfort with store operations, scheduling, and coaching

Responsibilities

• Supervise front-end and pharmacy operations, assign daily tasks and shifts
• Coach and train team members, develop performance plans and provide feedback
• Manage scheduling, time records, and store coverage to ensure operations run smoothly
• Oversee inventory control, pricing changes, and adherence to SOPs
• Collaborate with Store Manager and District Manager to implement store initiatives
• Support community partnerships and external collaborations related to Pharmacy Operations

Skills

Leadership

Customer service

Training & development

Education

Bachelor’s degree or equivalent

Job description

Walgreens is seeking a Store Operations Manager to supervise customer service associates and front-end/store activities, with responsibilities across pharmacy and retail operations. The role supports the Store Manager and may assume duties in their absence.

Key focus on customer experience, merchandising, scheduling, and data-driven decision making to drive store performance. A pathway to Store Manager is possible, with a competitive salary range reflecting geography.