Emerging Risk Insurance Coordinator (Hybrid/Remote)

Willis Towers Watson; San Francisco, Northern (CA, KY); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Willis Towers Watson in San Francisco is hiring for a middle market insurance operations role. You will oversee outsourcing workflows, prepare client communications, and manage insurance certificates, endorsements, invoicing, and renewals in a fast-paced, collaborative environment.

The role requires 2–3 years in a similar setting, 1 year in insurance brokerage, and strong MS Office skills. A hybrid work model and competitive benefits are included.

Qualifications

• Minimum of 2-3 years in a comparable and/or relevant work environment
• Minimum of 1 year of Insurance brokerage experience is required (Commercial Insurance experience preferred)
• Candidate should be able to learn and adopt technology systems and software applications
• Excellent writing and presentation skills with strong client communications ability
• Strong time management and organizational skills

Responsibilities

• Manage successful outsourcing of workflows including certificates of insurance, auto identification cards, policy checking, and MVRs
• Prepare and review client communications and deliverables
• Manage certificate of insurance process, if necessary
• Prepare, process, and distribute endorsements and invoices
• Monitor and resolve billing discrepancies and perform reconciliations
• Execute data and information entry in AMS, SharePoint and other systems
• Execute database and document management processes and workflows
• Coordinate and own the renewal process workflow for timely execution

Skills

Strong communication

Telephone etiquette

Independent problem solving

Team collaboration

Time management

Tech systems proficiency

Document review

MS Office

Job description

Willis Towers Watson in San Francisco is hiring for a middle market insurance operations role. You will oversee outsourcing workflows, prepare client communications, and manage insurance certificates, endorsements, invoicing, and renewals in a fast-paced, collaborative environment.

The role requires 2–3 years in a similar setting, 1 year in insurance brokerage, and strong MS Office skills. A hybrid work model and competitive benefits are included.