Emergency Veterinary Clinical Manager

MedVet; Mountain View (CA); On-site; USD 86,000 - 110,000; Full time

Benefits offered by this job

Career growth

Health benefits

Vision & Dental

HSA/FSA

401k match

PTO

Parental leave

Uniform allowance

Pet discounts

Pet insurance

Disability insurance

Education assistance

Job summary

MedVet in Mountain View, CA seeks a Veterinary Clinical Manager to lead emergency and specialty teams in a fast-paced hospital. This salaried role requires emergency experience and strong leadership, delivering exceptional patient and client care while guiding nurses and clinicians.

You will split time between clinical and administrative duties (minimum 50% admin) and report to the Hospital Director, coaching staff, optimizing schedules, and driving service excellence across departments.

Qualifications

• Emergency experience required.
• Excellent interpersonal, customer service, and communication skills.
• Must be able to work a minimum of 40 hours in the hospital.
• Must be flexible to meet department needs, including after-hours and weekend coverage.

Responsibilities

• Ensure department healthcare team has resources and tools to deliver the MedVet Experience.
• Coach team members on fundamentals of process improvement, ensuring the department operates efficiently and sustainably.
• Collaborate with other departments.
• Develop, monitor, and adjust schedules to maximize workflow.
• Make recommendations for purchase of needed supplies and equipment in collaboration with service/department representatives.
• Manage and influence department financial decisions and health.
• Provide onboarding training schedule and ongoing performance feedback for team members.
• Negotiate and mediate conflict with HR Partner.
• Screen client and referral partner concerns and collaborate with hospital dyad to resolve.
• Provide development plans for each team member annually.
• Attract and retain exceptional staff with meaningful work and career growth.
• Split time between clinical and administrative duties (minimum 50% admin).

Skills

Emergency experience

Leadership

Customer service

Communication

Microsoft Office

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for:

Veterinary Clinical Manager

Schedule: The right candidate will have flexible availability across all shifts due to the ER being open 24/7. This person will also work as a technician on the floor 50% of the time.

Compensation: This is a salaried position, ranging from $86,000-$110,000 based on skillset and experience

Our Emergency, Nursing and ICU teams are the perfect place for someone who thrives in a fast-paced environment, can shift gears quickly and handle the stress of critical situations with ease. Every day is different and there’s never the same case twice!

Reporting directly to the Hospital Director, the Clinical Manager is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to our patients, clients, and referral partners. In this role, the Clinical Manager works with the Hospital Director and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity. Through delivering optimal Employee Experiences and MedVet Experiences, the Clinical Manager contributes to Healthy Growth.

What you’ll do:

• Ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience
• Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
• Collaborate with other departments
• Develop, monitor, and adjust schedules according to workflow to maximize efficiency
• Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
• Manage and influence department financial decisions and health
• Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
• Provide a comprehensive clinical onboarding training schedule for all team members
• Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience
• Negotiate and mediate conflict in partnership with the HR Partner
• Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve
• Provide written performance feedback and a development plan annually for each member of their healthcare team
• Attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development
• Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)

Who you are:

• Associate degree or a combination of equivalent college level courses and experience preferred
• Emergency experience required
• Excellent interpersonal, customer service, and communication skills
• Excellent organizational skills and the ability to multi-task
• Capability to work well in a fast-paced environment
• Ability to prioritize duties and responsibilities to meet deadlines
• Highly professional and able to work with people on all levels of the organization
• Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
• Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.