Emergency Veterinary Client Services Specialist

Ethos Veterinary Health; Asheville (NC); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

Health Savings Account (HSA)

Life Insurance

401(k) with employer matching

Employee Assistance Program (EAP)

Paid training

Professional development assistance

Employee discount

Referral program

Job summary

South Asheville Veterinary Emergency & Specialty (SAVES) in Asheville, NC, is seeking an experienced Veterinary Client Service Representative to join our 24/7 emergency and specialty hospital team. You’ll be a front-line contact, guiding clients from check-in through discharge with professionalism and care.

The role offers competitive hourly pay ($19–$21 based on experience) plus weekend and overnight differentials, full-time scheduling, and comprehensive benefits.

Qualifications

• At least 2 years of veterinary office experience.
• High school diploma or GED.
• Strong verbal and written communication skills.
• Empathetic customer service in emergency settings.
• Fluent English in speaking and reading.
• Eligible to work in the United States.
• Able to lift/push/pull up to 50 pounds.

Responsibilities

• Provide professional, compassionate client service from check-in to discharge.
• Greet clients, manage check-ins/check-outs, and coordinate patient flow.
• Schedule follow-up appointments and coordinate communications via calls/texts/emails.
• Operate multi-line phone system and manage payments and records.
• Support clients with euthanasia paperwork and sensitive situations.
• Maintain accurate patient records and complete end-of-shift reports.
• Collaborate with clinical teams to ensure smooth front desk operations.

Skills

Client interaction

Communication

Multitasking

Empathy

Education

HS diploma or GED

Tools

ezyVet

Microsoft 365

Job description

South Asheville Veterinary Emergency & Specialty (SAVES) in Asheville, NC, is seeking an experienced Veterinary Client Service Representative to join our 24/7 emergency and specialty hospital team. You’ll be a front-line contact, guiding clients from check-in through discharge with professionalism and care.

The role offers competitive hourly pay ($19–$21 based on experience) plus weekend and overnight differentials, full-time scheduling, and comprehensive benefits.