Emergency Veterinary Client Care Specialist

Ethos Veterinary Health; Gilbert (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off

Disability coverage

Life insurance

Retirement plan

CE allowance & professional dev.

Employee assistance program

Job summary

AVECCC Emergency Veterinary is part of Ethos Veterinary Health in Gilbert, AZ, seeking an Emergency Veterinary Customer Service Representative. The role offers a full-time mid shift (12p-12a) with a competitive $17.00-$23.00 hourly wage.

You’ll provide exceptional client and patient care while supporting a fast-paced hospital environment. Responsibilities include patient care, client communication, teamwork, and continuing education within a leading emergency veterinary network.

Qualifications

• Excellent customer service and communication skills.
• Compassion, patience, and empathy when working with clients and their pets.
• Familiarity with common dog and cat breeds.
• Knowledge of veterinary medical terminology.
• Education, training, or experience in the veterinary field.
• A collaborative mindset and commitment to providing exceptional patient care.
• Ability to remain calm, organized, and professional in a fast-paced environment.

Responsibilities

• Deliver exceptional patient care while ensuring every patient feels safe, comfortable, and well cared for.
• Support your team by communicating effectively, jumping in where needed, and helping create a positive work environment.
• Provide compassionate client service by keeping pet owners informed, supported, and confident in their pet’s care.
• Contribute to a collaborative hospital culture where teamwork, respect, and continuous learning are valued.
• Maintain high standards of patient care by following hospital protocols, safety procedures, and best practices.
• Grow your skills and knowledge through hands-on experience, training, and opportunities for professional development.
• Make a difference every day for patients, clients, and your fellow team members.

Skills

Excellent customer service

Communication skills

Compassion and empathy

Familiarity with dog/cat breeds

Veterinary terminology

Vet field education/experience

Collaborative mindset

Education

Education/experience in veterinary field

Job description

AVECCC Emergency Veterinary is part of Ethos Veterinary Health in Gilbert, AZ, seeking an Emergency Veterinary Customer Service Representative. The role offers a full-time mid shift (12p-12a) with a competitive $17.00-$23.00 hourly wage.

You’ll provide exceptional client and patient care while supporting a fast-paced hospital environment. Responsibilities include patient care, client communication, teamwork, and continuing education within a leading emergency veterinary network.