Emergency Vet Client Experience Lead

Ethos Veterinary Health; Queen Creek (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

CE allowance

Full health benefit packages

401K with a company match

Employee pet discounts

Paid Time Off

Onsite social worker dedicated to well

Job summary

Ethos Veterinary Health’s ARISE location in Queen Creek, AZ seeks a Veterinary Client Experience Specialist. You will be the face of the hospital, managing client check-ins, delivering calm support during emergencies, and coordinating with doctors and technicians to ensure smooth patient flow.

The role emphasizes exceptional communication, teamwork, and the ability to de-escalate concerns while handling payments and record-keeping in a fast-paced environment.

Qualifications

• Experience equivalent to job duties.
• Excellent communication skills – written and verbal.
• Strong computer skills and ability to multi-task.

Responsibilities

• Be the face of the hospital and greet clients warmly.
• Review estimates and collect payments/deposits; assist with referrals.
• Coordinate with veterinarians and technicians for patient flow.
• Maintain clean lobby, exam rooms, and waiting areas; answer overflow calls.

Skills

Excellent communication

Strong computer skills

Multi-tasking

Professionalism

Collaborative mindset

Tools

EzyVet

SmartFlow

Timeless

Job description

Ethos Veterinary Health’s ARISE location in Queen Creek, AZ seeks a Veterinary Client Experience Specialist. You will be the face of the hospital, managing client check-ins, delivering calm support during emergencies, and coordinating with doctors and technicians to ensure smooth patient flow.

The role emphasizes exceptional communication, teamwork, and the ability to de-escalate concerns while handling payments and record-keeping in a fast-paced environment.