Emergency Solutions Specialist

JAS Worldwide; Los Angeles (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking an Emergency Solutions Specialist to manage urgent cargo transportation. This role requires a deep understanding of airfreight operations, ensuring timely quotations, pickups, and deliveries while maintaining exceptional customer satisfaction. The ideal candidate will thrive in a fast-paced environment, proactively addressing issues and ensuring seamless execution of time-critical shipments. Join a dynamic team that values initiative and operational integrity, where your contributions will significantly impact global logistics and customer experience.

Qualifications

• 3-5 years of operational airfreight experience required.
• Proficient in using CargoWise for freight operations.

Responsibilities

• Manage urgent cargo transportation across various commodities.
• Ensure timely execution of airfreight shipments.

Skills

Airfreight Operations

CargoWise

Logistics Understanding

MS Word

MS PowerPoint

Data Analysis

Webcargonet

Communication Skills

Organizational Skills

Education

High School Diploma

Bachelor's Degree

Tools

CargoWise

Webcargonet

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

JOB SUMMARY:

The Emergency Solutions Specialist will oversee the management and coordination of urgent cargo transportation across a diverse range of commodities, serving all our global industrial verticals and beyond. The primary mode of transport will be airfreight, often requiring seamless integration with pre-carriage and on-forwarding solutions.
In this role, the Specialist must ensure timely quotation, pick up, delivery and maintain exceptional customer satisfaction, requiring a deep understanding of global logistics, airfreight operations, and the capability to perform effectively under pressure in a fast-paced environment.
The focused products will be “NFO -Next Flight Out”, “OBC – On Board Courier” and “SCH – Small Charter” Solutions.

• Providing a tailored transportation solution based on the customers’ requirements.
• Ensure the seamless execution of time-critical airfreight shipments, from initial booking to final delivery, maintaining strict adherence to timelines and client specifications.
• Continuously track the status of all active shipments to provide real-time updates as well as Pro-Actively identify occurring upcoming issues during the transport chain and pro-actively execute corrective actions to ensure a safe and in-time delivery of the cargo.
• Employee will act as the primary point of contact towards the customers.
• Employee will have to prepare and be able to verify all necessary shipping documents, including airwaybills and documents provided by the customer.
• Although working in a regional function, this position will require a close collaboration with the countries and branches in EU and overseas.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly skilled & experienced in airfreight operations
• Proficient in using CargoWise for freight forwarding operations & financial entries.
• Strong understanding in logistics, pricing structures and market dynamics.
• Skilled in MS Suites Word and PowerPoint
• Capable of creating and editing documents and presentations
• Proficient in data analysis, reporting and spreadsheet management.
• Excellent communication and writing skills.
• Proficient in using Webcargonet.
• Capable of resolving issues and challenges quickly and efficiently, maintaining operational integrity and client satisfaction.
• Exhibits a high level of self-motivation, taking initiative to meet and exceed job expectations without constant supervision.
• Detail-oriented, able to multitask and meet deadlines.
• Excellent organizational skills.
• Able to interact positively and effectively with co-workers, subordinates, and supervisors.
• Willing and able to work in shifts. (MON-SUN, day time max 0600-2200)

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

CERTIFICATES, LICENSES, REGISTRATIONS:

• IATA HazMat training will be required and training course will be arranged if not certified at this time.
• The role requires the employee to meet the conditions of the aviation security programs of the countries covered for the position.

EDUCATION AND EXPERIENCE:

• High School Diploma required; Bachelor's preferred.
• Minimum of 3 to 5 years of operational airfreight experience.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the described, nor are they intended to be such a listing of the skills and abilities required to do the job., they are intended only to describe the general nature of the job.

Management retains the discretion to add or change duties of this position at any time.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

NOTICE TO APPLICANTS

JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.