Emergency Services Tech Lead

Advocate Health; Milwaukee (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Advocate Health in Milwaukee is seeking an experienced ED Technician to support leadership and day-to-day refurbishing in the Emergency Department. You will conduct rounds, document findings in Care Connection, and advise ED leadership on equipment needs and depreciation.

You will help manage cleaning needs, monitor supply usage, and participate in leadership meetings. The role also includes co-chairing monthly technician meetings and addressing patient satisfaction outcomes.

Qualifications

• High School Diploma or equivalent is required.
• CNA/EMT-B/LPN/Medical Assistant certification is required.
• 2–4 years of emergency department experience preferred.
• Proficiency with PC and ED equipment helpful.

Responsibilities

• Oversee day-to-day refurbishing initiatives in the ED.
• Conduct regular department rounds using the daily rounding tool and document in Care Connection.
• Provide input to ED leadership regarding equipment needs, planning, and depreciation.
• Identify and address cleaning needs during rounds.
• Evaluate supply usage and suggest quarterly par level adjustments.
• Represent the ED on the Leadership Team and attend leadership meetings as needed.
• Co-chair monthly ED technician staff meetings with ED Manager or Director.
• Review patient satisfaction data related to ED technician performance and develop action plans.
• Ensure ED technicians follow all organizational safety initiatives.
• Function as an ED technician as needed.

Skills

PC skills

ED equipment

Communication

Customer service

Organizational skills

Math skills

Education

High School Diploma or equivalent

CNA/EMT-B/LPN/Medical Assistant certification

Job description

Major Responsibilities:

• Oversee day-to-day refurbishing initiatives in the ED.
• Conduct regular department rounds using the daily rounding tool; ensure documentation in Care Connection.
• Provide input to ED leadership regarding equipment needs, future planning, and equipment depreciation.
• Identify and address cleaning needs during rounds.
• Evaluate supply usage and recommend quarterly par level adjustments to support efficiency and fiscal responsibility.
• Represent the ED on the Leadership Team and participate in leadership meetings as needed.
• Co-chair monthly ED technician staff meetings with the ED Manager, ACM, or Director.
• Review patient satisfaction data related to ED technician performance and develop action plans to address unmet goals.
• Ensure ED technicians follow all organizational safety initiatives.
• Function as an ED technician as needed.

Education & Training Responsibilities:

• Participate in peer interviews and provide orientation and educational support for ED technicians in collaboration with the nurse manager/director.
• Coordinate orientation and ongoing education with department educators.
• Identify and address ongoing educational needs of ED technicians.
• Oversee education and maintenance of all point-of-care testing used in the ED.
• Plan and conduct bi-annual skills days for ED technicians.

Education & Experience Required:

• High School Diploma or equivalent.
• 2-4 years of experience in an emergency department.

Knowledge, Skills & Abilities Required:

• Proficiency with PC skills and familiarity with ED equipment.
• Strong communication and customer service skills.
• Excellent organizational and basic math skills.
• Certification as a CNA, EMT-B, LPN, or Medical Assistant.