Emergency Services Project Manager

Neighborly Company and its affiliates; Portsmouth (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid time off

401(k)

Company vehicle or vehicle allowance

Job summary

Rainbow Restoration of Chesapeake is hiring an Emergency Services Project Manager in Portsmouth, VA. This in-person role requires strong communication skills and a proven ability in water damage and mold remediation management.

The ideal candidate will manage projects from initial inspection to billing while ensuring top-notch customer service throughout the mitigation process. A background in restoration project management and relevant certifications is preferred.

Qualifications

• 2+ years in water mitigation or restoration project management required.
• Direct adjuster relationship experience needed.
• Willingness to pass background and drug screening.

Responsibilities

• Inspect properties and build scope packages within 24 hours.
• Communicate with customers and adjusters directly.
• Run mold jobs from kick-off through clearance.

Skills

Water mitigation and mold remediation

Customer communication

Documentation responsibility

Job management software

Microsoft 365

Education

IICRC WRT certification preferred

Valid Virginia driver's license

Tools

Xactimate

Moisture documentation tools

Job description

EMERGENCY SERVICES PROJECT MANAGER

Rainbow Restoration of Chesapeake | Portsmouth, VA

Hampton Roads — Chesapeake, Portsmouth, Suffolk, Virginia Beach

Full-Time | In-Person

About the Company

Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability.

Position Overview

We are looking for someone who takes a water-damaged, mold-affected, or boarded-up property and does not stop until it is documented, dried, cleared, billed, and the customer is taken care of — without being chased, prompted, or managed each step of the way.

Core Responsibilities

• Inspect water, mold, and board-up losses; build complete scope packages within 24 hours.
• Own all adjuster communication: authorizations, drying updates, and supplement submissions.
• Call every customer within 4 hours of inspection with findings, next steps, and direct contact.
• Run mold jobs from protocol kick-off through IH coordination and clearance.
• Release board-up billing packets on-site the same day the job is complete.
• Brief and develop the lead tech — written feedback on documentation quality weekly.
• All job management systems and production dashboards current before end of every shift.
• Ensure scope packages submitted within 24 hours of every inspection.
• All project communication owned directly: customer, adjuster, property manager, and subcontractors — you do not delegate relationships.
• Water mitigation and mold jobs billed timely after equipment pull and clearance receipt; board-up billed same day as job completion.
• Documented adjuster contact at every drying threshold and authorization trigger—minimum every 48 hours on active insurance jobs.
• Customer educated and communicated with throughout the entire mitigation process.
• GP targets hit by job type; your number is known before the production meeting, not at it.
• Every water job with mold indicators flagged, documented, and a mold scope conversation initiated — you do not wait to be told.

Who Thrives Here

We are open to three types of candidates: PROVEN, EMERGING, POTENTIAL. Non-negotiable at every level: ownership mentality, detail discipline, GP awareness, communication ownership, composure under pressure, and openness to direct accountability.

Qualifications

• 2+ years in water mitigation, mold remediation, or restoration project management (customer-facing and documentation responsibility, not just field labor) preferred.
• Direct adjuster relationship management experience: authorizations, supplements, drying approvals.
• IICRC WRT preferred at hire; ASD and AMRT preferred.
• Job management software, moisture documentation tools, Microsoft 365; Xactimate at review level.
• Valid Virginia driver's license, clean record; ability to pass background and drug screening.

What We Offer

• Base salary commensurate with experience; range discussed at interview.
• Performance bonus tied to GP targets, billing cycle time, and documentation quality.
• Health, vision, and dental insurance.
• Paid time off, paid holidays, and 401(k).
• Company vehicle or vehicle allowance.
• Paid IICRC certification path.
• Structured 30/60/90-day onboarding plan — clear expectations from Day 1.
• Advancement path as the company grows.
• Monday–Friday; after-hours emergency required.