Emergency Services Manager

ICES: Data, Discovery, Better Health; Elkridge (MD); On-site; USD 75,000 - 95,000; Full time

Job summary

ICES: Data, Discovery, Better Health is seeking a seasoned Emergency Services Leader to oversee daily field operations, personnel, equipment, and scheduling for mitigation projects. You will serve as the main liaison between field staff, customers, insurers, vendors, and internal departments to ensure a seamless project experience from initial emergency response to project completion.

The role requires strong supervisory experience, extensive restoration knowledge, and a commitment to safety and

Qualifications

• Minimum 5 years in the restoration industry.
• Minimum 3 years in a supervisory or management role.
• Experience managing restoration personnel and field operations.
• Experience with warehouse operations, equipment, inventory, and scheduling.
• Experience with vendor management and customer relationships.
• Experience with water, fire, mold, and structural drying procedures.
• IICRC WRT/AMRT/FSRT certifications.
• Experience with Xactimate, DASH, and Symbility software.

Responsibilities

• Lead, supervise, coach, and develop Emergency Services field personnel.
• Coordinate and manage daily field scheduling and technician assignments.
• Oversee emergency mitigation projects involving water, fire, mold, and biohazard losses.
• Ensure compliance with OSHA regulations and company safety procedures.
• Participate in on-call rotation including evenings, weekends, and holidays.

Skills

Leadership

Proactive

Problem solving

Prioritization

Professionalism

Documentation accuracy

Education

IICRC WRT/AMRT/FSRT

Tools

Xactimate

DASH

Symbility

ES Field Management

Job Management

Job Invoicing

Job description

Job Brief

Leading and managing the Emergency Services team by overseeing daily field operations, personnel, equipment, scheduling warehouse operations, and emergency mitigation projects. This position ensures projects are completed safely, efficiently, on schedule, and in accordance with company standards, IICRC guidelines, and industry best practices. This position serves as the primary liaison between field staff, customers, insurance representatives, vendors, and internal departments to ensure a seamless project experience from initial emergency response through project completion.

Responsibilities

Leadership and Staff Management:

• Lead, supervise, coach, and develop Emergency Services field personnel.
• Conduct employee training, mentoring, performance evaluations, and disciplinary actions as needed.
• Promote a positive, professional, and safety-focused work environment.
• Ensure all employees maintain required certifications and receive ongoing training.
• Participate in recruiting, interviewing, onboarding, and employee development.

Operations Management:

• Coordinate and manage daily field scheduling and technician assignments.
• Schedule emergency response, mitigation services, inspections, and selling opportunities.
• Monitor project progress to ensure quality workmanship, efficiency, profitability, and customer satisfaction.
• Ensure compliance with company policies, OSHA regulations, IICRC standards, and safety procedures.
• Participate in an on-call rotation, including evenings, weekends, and holidays.

Project Management:

• Oversee emergency mitigation projects involving water, fire, smoke, mold, and biohazard losses.
• Review project scopes and determine labor, equipment, and material requirements.
• Coordinate with Project Managers to ensure successful transitions between mitigation and reconstruction.
• Monitor project timelines and ensure work is completed in accordance with company standards.

Equipment and Warehouse Management:

• Manage all restoration equipment, including maintenance, cleaning, calibration, repairs, and deployment.
• Ensure proper equipment utilization and availability for emergency response.
• Manage consumable inventory and maintain adequate stock levels.
• Oversee warehouse organization, cleanliness, safety, and inventory control.

Requirements

• Minimum of 5 years of experience within the restoration industry
• Minimum of 3 years in a supervisory or management role
• Demonstrating experience in managing restoration personnel and field operations
• Experience in managing warehouse operations, equipment, inventory, and scheduling.
• Experience with vendor management and customer relationship management.
• Experience with water, fire, mold, and structural drying procedures.
• ES Field Management, Job Management, and Job Invoicing
• Xactimate, DASH, and Symbility experience
• IICRC WRT, AMRT, FSRT Certifications

Skills

• Naturally proactive with the ability to anticipate operational needs.
• Excellent problem-solving and decision-making abilities.
• Ability to effectively prioritize multiple projects in a fast-paced environment.
• Ability to maintain professionalism during emergency situations.
• Strong attention to detail and documentation accuracy.