Emergency Services Intake Counselor Flex PRN

Garfield Park Behavioral Hospital; Chicago (IL); On-site; USD 34,000 - 44,000; Full time

Job summary

Garfield Park Behavioral Hospital in Chicago, IL seeks an Emergency Services Intake Counselor to perform crisis risk assessments and clinical triage for families and professionals. You will manage the fast-paced admissions process, ensuring compliance with mental health laws and confidentiality policies.

The role requires Masters-level clinical training, IL licensure eligibility (or RN), BLS and CPI certifications, and strong de-escalation skills to support children and families in crisis.

Qualifications

• Masters degree in Social Work, Counseling, Psychology, or related clinical field.
• Licensure or eligibility for IL licensure (LPC, LSW, LCPC, LCSW) or Registered Nurse preferred.
• BLS (AHA) and CPI certifications required upon orientation.

Responsibilities

• Clinical Assessment: conduct risk evaluations and gather health and treatment histories.
• Admissions Management: coordinate intake paperwork, pre-certifications, and physician care collaboration.
• Team Collaboration: manage bed availability, patient deflections, and multidisciplinary updates.
• Regulatory Compliance: maintain records and uphold confidentiality and legal standards.

Skills

Crisis intervention

Clinical assessment

De-escalation techniques

Trauma-Informed Care

Clinical communication

Education

Masters Degree

Tools

BLS (AHA)

CPI certifications

LPC/LSW/LCPC/LCSW licensure (IL)

RN licensure (IL)

Job description

Responsibilities

Garfield Park Behavioral Hospital provides compassionate, evidence-based psychiatric and behavioral health support to children and teens ages 3 to 17. Guided by the highest standards of ethics and individualized care, our mission is to exceed patient expectations, instill hope in families, and meet the diverse needs of our community.

We are passionate about transforming lives through quality behavioral healthcare, and we are excited to further serve our patients by expanding our partial and intensive outpatient programs through an upcoming construction project.

Job Summary

As the Emergency Services Intake Counselor you will conduct crisis risk assessments and provides clinical triage for families and professionals.

You will also manage the fast-paced, high-stress admissions process, ensuring compliance with mental health laws and confidentiality policies.

Key Responsibilities

• Clinical Assessment: Conducts risk evaluations (suicide, psychosis, substance abuse) and gathers health and treatment histories.
• Admissions Management: Coordinates intake paperwork, pre-certifications, and physician care collaboration.
• Team Collaboration: Manages bed availability, patient deflections, and multidisciplinary team updates.
• Regulatory Compliance: Mainitains records and upholds legal and confidentiality standards.

Environment & Demands

• Fast-Paced Setting: Operates in an environment equivalent to an Emergency Room.
• High-Stress Resilience: Requires strong multitasking skills and high physical stamina to support children and families in crisis

Work Schedule

PRN/ Flex/ Per Diem; Weekends, Days, PM, Night shifts

Work Location

This postion is on-site at Garfield Park Hospital, Chicago, Il, with flexibility to work at Hargrove Hospital, as needed.

This position is not eligble for benefits

Qualifications

Education

Masters Degree required in Social Work, Counseling, Psychology, or related clinical field.

Licensure/Certification

• Licensure or eligibility for licensure (LPC, LSW, LCPC, LCSW) or Registered Nurse in the State of Illinois preferred
• BLS (AHA) and CPI certifications required upon orientation completion

Knowledge

Thorough understanding of the DSM-V criteria, psychotropic medications, and assessment skills with the ability to develop quick and strong clinical rapport. Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA process. Must posses a detailed understanding of psychiatric criteria for various levels of care and insurance/benefit verifications. Have the ability to provide de-escalation techniques and crisis stabilization. Must be able to utilize CBT, Trauma Informed Care and Crisis Intervention effectively. Must be able to work cooperatively with other hospital staff and community agencies. Good organization skills, attentive to detail, thorough, as well as excellent oral and written clinical communication skills.

Language

Bilingual in both Spanish and English preferred

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since itsinceptioninto an esteemed Fortune500 corporation, annualrevenuesduring2025were$17.4billion. In 2026,UHS was again recognized as one of Fortune World’s Most Admired Companies and in 2025, waslisted in Forbes ranking of America’s Largest Public Companies.

Headquarteredin King of Prussia, PA, UHS has approximately101,500employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physiciannetworkand various related serviceslocatedin 40U.S.states, Washington, D.C., PuertoRicoand the United Kingdom.Foradditionalinformationvisit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.