Emergency Services Intake Counselor

Universal Health Services; Chicago (IL); Presencial; USD 70.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Generous PTO

Medical/Dental/Vision

401(k) with match

SoFi student loan program

Career development

Descripción de la vacante

Garfield Park Behavioral Hospital in Chicago is seeking an Emergency Services Intake Counselor to perform crisis risk assessments and clinical triage for children and families. You will manage fast-paced admissions, ensure compliance with mental health laws, and collaborate with a multidisciplinary team to coordinate care and bed availability.

This role requires a Master’s in Social Work or related field, IL licensure eligibility, and strong de-escalation and crisis intervention skills;

Formación

• Masters degree in Social Work, Counseling, Psychology or related field.
• Licensure or eligibility for licensure (LPC, LSW, LCPC, LCSW) or RN in IL preferred.
• BLS (AHA) and CPI certifications required on orientation.

Responsabilidades

• Clinical Assessment: Conducts risk evaluations and gathers health histories.
• Admissions Management: Coordinates intake paperwork and physician care collaboration.
• Team Collaboration: Manages bed availability and multidisciplinary updates.
• Regulatory Compliance: Maintains records and confidentiality standards.

Conocimientos

Crisis assessment

Admissions experience

Crisis intervention

Bilingual Spanish/English

Educación

Masters degree in Social Work

Counseling or Psychology

Herramientas

DSM-V knowledge

EMTALA knowledge

CBT techniques

Descripción del empleo

Responsibilities

Garfield Park Behavioral Hospital provides compassionate, evidence-based psychiatric and behavioral health support to children and teens ages 3 to 17. Guided by the highest standards of ethics and individualized care, our mission is to exceed patient expectations, instill hope in families, and meet the diverse needs of our community.

We are passionate about transforming lives through quality behavioral healthcare, and we are excited to further serve our patients by expanding our partial and intensive outpatient programs through an upcoming construction project.

Job Summary:

As the Emergency Services Intake Counselor, you will conduct crisis risk assessments and provides clinical triage for families and professionals.

You will also manage the fast-paced, high-stress admissions process, ensuring compliance with mental health laws and confidentiality policies.

Key Responsibilities:

• Clinical Assessment: Conducts risk evaluations (suicide, psychosis, substance abuse) and gathers health and treatment histories.
• Admissions Management: Coordinates intake paperwork, pre-certifications, and physician care collaboration.
• Team Collaboration: Manages bed availability, patient deflections, and multidisciplinary team updates.
• Regulatory Compliance: Maintains records and upholds legal and confidentiality standards.

Environment & Demands:

• Fast-Paced Setting: Operates in an environment equivalent to an Emergency Room.
• High-Stress Resilience: Requires strong multitasking skills and high physical stamina to support children and families in crisis

Work Schedule:

Full- Time: Sunday–Thursday, Overnight shift; 11:00pm-7:30am

Work Location:

Garfield Park Hospital

520 North Ridgeway Ave.

Chicago, Illinois 60624

Benefit & Reward Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

For information about the benefits we offer, please visit UHS Benefits Service Center.

Qualifications

Education:

**Masters Degree required in Social Work, Counseling, Psychology, Required**

Licensure/Certification:

• Licensure or eligibility for licensure (LPC, LSW, LCPC, LCSW) or Registered Nurse in the State of Illinois preferred
• BLS (AHA) and CPI certifications required upon orientation completion

Knowledge:

Thorough understanding of the DSM-V criteria, psychotropic medications, and assessment skills with the ability to develop quick and strong clinical rapport. Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA and ILPA process. Must possess a detailed understanding of psychiatric criteria for various levels of care and insurance/benefit verifications. Have the ability to provide de-escalation techniques and crisis stabilization. Must be able to utilize CBT, Trauma Informed Care and Crisis Intervention effectively. Must be able to work cooperatively with other hospital staff and community agencies. Good organization skills, attentive to detail, thorough, as well as excellent oral and written clinical communication skills.

Language:

Bilingual in both Spanish and English preferred

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Ricos and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Pay Transparency:

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.