Emergency Services Dispatcher I

Alameda County Sheriff's Office - Recruiting Unit; California, San Leandro (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job description

Under close supervision, to receive training in public safety, emergency compliant taking and radio dispatching methods and techniques; to dispatch personnel and equipment for one or more public safety operations, including Sheriff's Patrol, Fire, Medical, Animal Control Services and Local Government; and to perform related work as required.

This is an entry-level classification in the Dispatcher series which is flexibly staffed to the class of Emergency Services Dispatcher II. Emergency Services Dispatchers I work in the Sheriff's Office Emergency Services Dispatch Center and receive on-the-job training. After satisfactory completion of the training period, employees are expected to qualify for appointment to the next higher class of Emergency Services Dispatcher II.

MINIMUM QUALIFICATIONS:

Education:

Either I

Experience:

The equivalent of six months of experience in the class of Clerk II or an equivalent or higher level class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.) (Experience must have included public contact.)

Or II

Experience:

The equivalent of six months of general clerical experience that involved public contact and completion of a public safety dispatch training course from an accredited school.

Or III

Experience:

The equivalent of six months of general dispatching experience (such as ambulance, service vehicles, etc.).

Or IV

Experience:

The equivalent of one year of general clerical experience that involved public contact.

Special Requirements:

• Hearing must be normal in each ear.
• Ability to type 40 words per minute.
• A thorough background investigation will be made of all prospective candidates including a psychological exam.

KNOWLEDGE AND SKILLS

Knowledge of:

• The highways, main streets, major buildings, and geography of Alameda County.
• Simple record keeping.

Ability to:

• Read, write, and alphabetize.
• Follow written and oral instructions.
• Retain oral information.
• Learn the operation of two-way radio and telephone communications equipment.
• Speak clearly and concisely in a well-modulated voice.
• Learn to dispatch public safety equipment effectively.
• Deal tactfully with the public.
• React with sound judgment under stress and emergencies while doing several tasks simultaneously.
• Learn statutes, rules, and regulations applicable to communications.
• Learn to operate electronic data terminals.
• Listen and clarify incoming calls to extract pertinent information.
• Write detailed reports.
• Condense a message into a clear written passage.