Emergency Services Clinical Manager

Hirebridge LLC; Portsmouth (NH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Paid time off

Health and dental plans

Retirement account match

Job summary

Seacoast Mental Health Center in Portsmouth, NH, seeks an Emergency Services Clinical Manager to lead clinical and operational functions for crisis services. You will supervise staff, ensure compliance, and drive high-quality, evidence-based care.

The role focuses on staffing, performance management, and collaboration with hospital leadership, with a strong emphasis on crisis intervention and safety planning. A master’s degree and NH licensure are required.

Qualifications

• Master's degree in social work, counseling, psychology, or related behavioral health field.
• Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent).
• 3–5 years of progressive behavioral health experience; leadership/supervisory preferred.
• Training in crisis intervention, trauma-informed care, Motivational Interviewing, ASAM Criteria.

Responsibilities

• Provide administrative, clinical, and operational leadership to Emergency Services clinicians and staff.
• Supervise performance, development, and workforce engagement; ensure staff competency in crisis care.
• Monitor service quality, safety, documentation, and regulatory compliance; drive continuous improvement.

Skills

Leadership

Supervision

Workforce engagement

Data-driven decision making

Collaboration

Education

Master's degree in social work, Counseling, Psychology, or related field

Tools

ASAM Criteria

Columbia Suicide Severity Rating Scale

Job description

Emergency Services Clinical Manager

Portsmouth, NH | Management | Full Time | Emergency Services

Job Description

Seacoast Mental Health Center

The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. Responsible for supervision, performance management, professional development, and workforce engagement.

• A. High-quality crisis assessment, intervention, stabilization, and referral services for patients and families within Exeter Hospital (Beth Israel Lahey Health), agency locations and any other affiliated organizations.
• B. Compliance with federal, state, payer, hospital and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management
• C. Operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data driven decision making.

• Ensuring staff competency in evidenced-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
• Reviewing complex, high-risk, and sentinel event cases.
• Monitoring clinical documentation quality and regulatory compliance.
• Supporting staff recruitment, onboarding, retention, and professional development.
• Utilizing performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
• Maintaining a direct service role to support staffing needs and remain connected to frontline operations.
• Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Educational/Experience Required

Minimum of a master’s degree in social work, Counseling, Psychology, or related behavioral health field.

Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent required).

Minimum of three to five years of progressive behavioral health experience, with preference given to candidates with leadership, supervisory, crisis services, community mental health, or hospital-based behavioral health experience.

Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale and ASAM Criteria.

Seacoast Mental Health Center, Inc. offers a generous compensation package including paid time off, health and dental plans, retirement account match, etc.

We are an Equal Opportunity Employer, and we value the diversity of our community.