Emergency Services Assistant BWH

massgeneralbrigham; Boston (MA); On-site; USD 29,000 - 37,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. in Boston is seeking an Emergency Services Assistant for the 36-hour day shift at the BWH Emergency Department. The role supports patient care under licensed staff and provides essential daily living assistance.

The position includes a $750 sign-on bonus for eligible hires, opportunities to work with a dedicated care team, and exposure to vital EHR documentation, patient observation, and clinical support tasks across the ED.

Qualifications

• High School Diploma or Equivalent preferred.
• CNA/MA/EMT certification or commensurate experience required.
• Bi-lingual skills preferred.
• Knowledge of medical terminology.

Responsibilities

• Performs patient care-related duties and clinical functions as assigned, including vitals, EKGs, bathing and safety tasks.
• Completes documentation in the EHR (height, intake, outputs, glucose, etc.).
• Assists with feeding and food tray setup.
• Keeps patient rooms stocked, equipped, and clean as needed.
• Records and sets up equipment; reports malfunctions per policy.
• Assists with admitting and discharging patients.
• Facilitates orientation of new PCA team members.
• Interacts with patients, visitors, and care team effectively; communicates with nursing staff.
• Promotes a positive, collaborative team environment.

Skills

Patient care skills

Bi-lingual skills

Medical terminology

EMR proficiency

Team collaboration

Education

High School Diploma or Equivalent preferred

CNA/MA/EMT certification or commensurate experience

Tools

Electronic Health Records

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Emergency Services Assistant - 36hr Day - BWH Emergency Department

A $750.00 sign on bonus is being offered to eligible new employees hired in our ESA positions.

Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration.

Does this position require Patient Care? Yes

Essential Functions

• Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy. Assist RNs and physicians with other exams and treatments as required.
• Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
• Assists patients with food tray setup, eating, and feeding, as needed.
• Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
• Retrieves equipment from other areas, sets up equipment, cleans equipment between patient use, and reports malfunctioning equipment per organizational policy.
• Assists with admitting and discharging patients.
• Facilitates orientation of new PCA team members as directed.
• Interacts with patients, visitors, and other care team members effectively
• Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
• Fosters a positive, collaborative team environment that promotes teamwork and professional growth.

Qualifications

Education

• High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree? No

Licenses and Experience

• Certification as a CNA, PCT, MA, EMT or commensurate experience required. If the state of MA is not offering CNA exams at the time of hire, documentation of successful completion of full CNA course work will suffice.
• Nursing student who has completed her/his fundamentals of nursing with a clinical component (clinical rotation or simulation lab). For nursing students hired as PCAs, strongly prefer nursing students enrolled in BSN programs or direct-entry Masters' programs.
• Previous ESA/PCA experience preferred.
• Bi-lingual skills preferred.
• Knowledge of medical terminology.
• May not currently hold a valid nursing license.

Knowledge, Skills and Abilities

• Ability to understand and follow written and oral instructions.
• Knowledge of medical terminology.
• Strong patient/customer service skills.
• Ability to lift up to 35 pounds.
• Proficient in computer skills to work efficiently with electronic medical records.

Additional Job Details (if applicable)

• Remote Type: Onsite
• Work Location: 45 Francis Street
• Scheduled Weekly Hours: 36
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $20.58 - $26.58/Hourly
• Grade: 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that