Emergency Room Clerk (ER Clerk)

Acadia Saint Landry Hospital; Church Point (LA); On-site; USD 27,000 - 38,000; Full time

Job summary

Acadia St. Landry Hospital in Louisiana seeks an Emergency Room Clerk to support patient registration and provide clerical assistance to the ER team. You will help ensure accurate demographics, insurance verification, and orderly charting for admissions, transfers, and discharges.

The role requires strong communication, attention to detail, and the ability to work collaboratively in a fast-paced hospital setting with adherence to HIPAA and EMTALA policies.

Qualifications

• High School Diploma or equivalent required.
• One year hospital and/or emergency department experience preferred.
• Current BLS/CPR certification.
• Strong written/verbal communication, organizational and customer service skills a must.
• Good physical stamina, mental health and personal hygiene habits.
• Strong attention to detail.
• Good oral, written and organizational skills; computer literate and familiar with Microsoft Office software.
• Understands the healthcare philosophy of care and has empathy for the ill, along with their loved ones.
• Proven experience and ability to work in a team-based environment.
• Ability to read, follow directions, work independently, and operate mobile documentation device.

Responsibilities

• Register patients accurately by verifying patient demographic information, obtaining signatures for consents and following documentation standards.
• Insurance verification.
• Maintain ER logs are accurate and up-to-date.
• Assembles charts and prepares them for admission, transfer, and discharge, and logs patient in emergency room register.
• Provides assistance and clerical support to nurses and physicians.
• Verify physician order for inpatient and outpatient is valid and contains a valid diagnosis, date, physician signature, clearly delineates testing that is ordered and that medical necessity is checked.
• Answers ER door, greets new patients, and begin the registration process: face sheets, consents, notify nurse, admit in EHR.
• Handles all communication effectively including telephone, email, and verbally with all departments and caregivers.
• Cleaning patient areas after discharge.
• Ensure department is stocked appropriately and replace items according to par levels and check for expired supplies to be disposed of appropriately according to guidelines.
• Specimen drop off to the Laboratory adhering to infection control safety, and HIPAA regulations during specimen handling and transport.
• Understands and demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA policies, procedures, guidelines, and third-party contracts.
• Uses equipment and supplies effectively and efficiently.
• Follows safety rules while on the job, reports accidents promptly and corrects minor safety hazards.
• Participates in personal, professional growth and development.
• Demonstrates the components of the Mission and Vision of Acadia St. Landry Hospital.

Skills

Clerical skills

Patient registration

HIPAA compliance

EMTALA knowledge

Communication

Team player

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

*Applicants without resume will not be considered.

JOB SUMMARY:

The Emergency Room Clerk is responsible for registration and providing clerical support to the Emergency Room nursing staff and providers, in a manner consistent with standards of practice. Responsibilities include following the working collaboratively with the members of the team to help meet positive patient care outcomes.

QUALIFICATIONS:

• High School Diploma or equivalent required
• One year hospital and/or emergency department experience preferred
• Current BLS/CPR certification
• Strong written/verbal communication, organizational and customer service skills a must
• Good physical stamina, mental health and personal hygiene habits
• Strong attention to detail
• Good oral, written and organizational skills; computer literate and familiar with Microsoft Office software
• Understands the healthcare philosophy of care and has empathy for the ill, along with their loved ones
• Proven experience and ability to work in a team-based environment
• Ability to read, follow directions, work independently, and operate mobile documentation device
• Exceptional organizational skills, effective time management, ability to multi-task while still paying close attention to detail
• Ability to take initiative and to see projects through to completion
• Ability to work collaboratively and compassionately with other staff in a fast growing, fast paced, and changing work environment
• Team player who shares and participates in the vision and goals of ASLH
• Ability to maintain confidentiality

JOB RELATIONSHIPS:Reports to the Director of Nursing; works closely with all staff LPNs, RNs, APRNs, and Physicians receiving instructions/directions as necessary

DUTIES/JOB RESPONSIBILITIES:

• Register patients accurately by verifying patient demographic information, obtaining signatures for consents and following documentation standards
• Insurance verification
• Maintain ER logs are accurate and up-to-date
• Assembles charts and prepares them for admission, transfer, and discharge, and logs patient in emergency room register
• Provides assistance and clerical support to nurses and physicians
• Verify physician order for inpatient and outpatient is valid and contains a valid diagnosis, date, physician signature, clearly delineates testing that is ordered and that medical necessity is checked
• Answers ER door, greets new patients, and begin the registration process: face sheets, consents, notify nurse, admit in EHR
• Handles all communication effectively including telephone, email, and verbally with all departments and caregivers
• Cleaning patient areas after discharge
• Ensure department is stocked appropriately and replace items according to par levels and check for expired supplies to be disposed of appropriately according to guidelines
• Specimen drop off to the Laboratory adhering to infection control safety, and HIPAA regulations during specimen handling and transport
• Understands and demonstrates compliance with performance standards, federal and state regulations including EMTALA and HIPAA policies, procedures, guidelines, and third-party contracts
• Uses equipment and supplies effectively and efficiently
• Follows safety rules while on the job, reports accidents promptly and corrects minor safety hazards
• Participates in personal, professional growth and development
• Demonstrates the components of the Mission and Vision of Acadia St. Landry Hospital

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks or special projects, other than those stated in this description, by supervisors/Leadership Team.