Emergency Response Team Specialist (Bilingual Spanish) - Trust and Safety

TikTok; San Francisco (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Emergency Response Team Specialist to join their Trust and Safety division. This role is critical in evaluating risks and managing emergency escalations, ensuring user safety while handling sensitive information. The ideal candidate will thrive in high-pressure situations, making quick decisions that impact user privacy. With a focus on collaboration and communication, this position offers a unique opportunity to work on the front lines of safety in a dynamic environment. If you're passionate about risk management and have a knack for analytical thinking, this role could be your next big step.

Qualifications

• Bachelor's degree with 2+ years in investigative or analytical roles.
• Fluency in English and Spanish is required.

Responsibilities

• Evaluate risk and user privacy in emergency escalations.
• Coordinate with law enforcement to ensure user safety.

Skills

Analytical Skills

Communication Skills

Crisis Management

Decision Making

Bilingual (English and Spanish)

Education

Bachelor's Degree

Tools

SQL

Data Analytics Tools

Job description

Emergency Response Team Specialist (Bilingual Spanish) - Trust and Safety

Join to apply for the Emergency Response Team Specialist (Bilingual Spanish) - Trust and Safety role at TikTok.

This global team operates 24/7, handling emergency requests from law enforcement and internal escalations to mitigate imminent risks to users on/off the platform, while safeguarding user privacy.

Responsibilities

• Evaluate risk, threats, and user privacy in time-critical emergency escalations.
• Review high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.
• Make quick, independent decisions based on complex factors, including graphic content, while complying with laws and policies.
• Coordinate with internal and external partners, including law enforcement, to ensure user safety.
• Communicate responses to inquiries regarding emergency policies and procedures.
• Utilize backend data systems to manage safety issues and improve response quality.
• Prepare analytical and investigation reports.
• Lead projects to improve systems, processes, and response quality.
• Collaborate with global teams to address emerging risks and strategies.
• Participate in weekend duties and adapt to alternative schedules.

Qualifications

Minimum:

• Bachelor's degree with 2+ years in investigative or analytical roles, preferably in content safety, risk management, or emergency response.
• Fluency in English and Spanish.
• Experience with social media, analytical tools, and online research.
• Ability to assess threats, make high-stakes decisions, and work under pressure.
• Strong communication skills for diverse stakeholders.
• Quantitative analysis skills and attention to detail.
• Comfort with graphic content related to safety issues.

Preferred:

• Crisis management, government, or law enforcement experience.
• SQL and data analytics skills.
• Experience leading operational projects.