Emergency Response Team Agent (ERT/DRT) - Flex

Surefox North America; New York (NY); On-site; USD 76,000 - 83,000; Full time

Benefits offered by this job

401k (optional)

Job summary

Surefox North America Inc. is expanding its protective services operations in the New York City area and seeks experienced Emergency Response Team members to support high-profile events and private venues.

The role emphasizes surveillance, threat detection, incident response, and maintaining a secure environment for clients and guests. Candidates must meet stringent NY requirements, be eligible to carry firearms in NY, and complete required training.

Qualifications

• Must reside in New York City or within commuting distance.
• Must be available for recurring flex assignments including nights, weekends, and holidays.
• Must be at least 21 years old.
• Must be eligible to possess and carry firearms in New York.
• Must pass background checks, drug screening, and employment verification.

Responsibilities

• Work flexible, ad hoc assignments based on operational needs.
• Support high-profile events, private venues, and client security operations as part of a specialized security team.
• Maintain a proactive security posture through surveillance and threat detection.
• Respond immediately to security incidents, medical emergencies, and other developing situations.
• Monitor perimeters and access points during guest arrival and event operations.
• Prepare incident reports documenting security concerns and significant events.

Skills

Emergency response

Surveillance

Threat detection

Incident reporting

Communication

Tools

CPR / First Aid

firearms training

Job description

Surefox North America Inc. is a veteran-owned company built on a diverse culture of trained, talented, and mission-focused professionals. Surefox is expanding its protective services operations with a frontier technology company in the New York City area, supporting high-profile clients, private events, and specialized security assignments.

We are seeking experienced Emergency Response Team (ERT/DRT) Agents with high integrity, sound judgment, situational awareness, and professionalism to join our growing team in the New York City area.

In this role, you will serve as part of a specialized security response team responsible for surveillance and countersurveillance, early warning and threat detection, incident response, and maintaining a safe and secure environment for clients, guests, and personnel.

Team members will be expected to respond immediately to security incidents, disturbances, medical emergencies, and other developing situations, both inside and outside assigned venues. Responsibilities may include monitoring exterior perimeters and access points, identifying suspicious activity, supporting event leadership with security escalations, and coordinating emergency response or evacuation procedures when necessary.

This position requires a flexible, detail-oriented professional who can work independently, demonstrate sound judgment under pressure, and collaborate effectively with team members, event leadership, client stakeholders, and emergency services.

This is a flex, ad hoc position with recurring assignments anticipated throughout the year. While hours are not guaranteed, we are looking to establish a consistent team of reliable professionals who can support ongoing client needs. Assignments may be armed or unarmed, depending on operational requirements, client needs, and applicable licensing.

Selected candidates will work under the direction of the assigned Event Lead or Program Manager while adhering to client policies, Surefox policies and procedures, and all applicable state and federal regulations.

Surefox encourages veterans, former law enforcement professionals, experienced security personnel, and candidates currently serving in the military reserve to apply. We welcome all candidates who share our commitment to professionalism, readiness, teamwork, and service.

Surefox is not offering visa sponsorship for this position at this time.

Base Hourly Rate: $55.00 - $60.00/hour
Work Location: New York City
Working Shifts: Days / Swing Shifts

What You Will Do

• Work flexible, ad hoc assignments based on operational needs, including days, nights, weekends, and holidays.
• Serve as a member of a specialized Emergency Response Team (ERT/DRT) supporting high-profile events, private venues, and client security operations.
• Maintain a proactive security posture through surveillance, countersurveillance, early warning, and threat detection.
• Respond immediately and appropriately to security incidents, disturbances, medical emergencies, and other developing situations inside or outside assigned venues.
• Monitor exterior perimeters, entrances, exits, and other designated areas during guest arrival, event operations, and egress.
• Identify, assess, and report suspicious individuals, behaviors, activities, and potential security threats.
• Conduct ongoing threat, risk, and vulnerability assessments within assigned areas of responsibility.
• Support the Event Lead in managing security escalations, including the lawful removal of disruptive or unauthorized individuals.
• Coordinate with the Event Lead, client points of contact, and other security personnel during incident response, emergency situations, and evacuations.
• Provide immediate assistance during medical emergencies within the scope of training and certification.
• Contact and coordinate with law enforcement, fire departments, and emergency medical services when appropriate.
• Maintain situational awareness of crowd movement, access control points, emergency exits, and potential vulnerabilities.
• Support both armed and unarmed security operations based on assignment requirements and applicable licensing.
• Maintain a professional, low-profile presence while remaining prepared to respond rapidly to emerging threats.
• Safeguard client personnel, guests, property, and assets.
• Communicate effectively with team members, event leadership, client stakeholders, and supporting personnel.
• Prepare accurate and timely incident reports documenting security concerns, suspicious activity, medical emergencies, and other significant events.
• Maintain familiarity with venue layouts, emergency procedures, evacuation routes, and local emergency response resources.
• Adapt to changing operational conditions, evolving threats, and last-minute assignment requirements.
• Maintain a high level of physical readiness, professionalism, attentiveness, and personal appearance.
• Follow all applicable operational plans, post orders, standard operating procedures, and use-of-force policies.
• Comply with all Surefox policies and procedures and applicable state, local, and federal regulations.

What Is Required

• Must reside in New York City or within a reasonable commuting distance of assigned locations.
• Must be available to support recurring flex assignments on an ad hoc basis, including nights, weekends, and holidays.
• Must be at least 21 years old.
• Must be eligible for employment in the United States and legally eligible to possess and carry firearms in New York.
• Must successfully complete all applicable background checks, drug screening, and employment verification requirements, consistent with applicable laws.
• Must possess a current and valid New York State Department of State (NYS DOS) Security Guard Registration.
• Must possess a current and valid NYS Special Armed Guard Registration, or qualify for an applicable statutory exemption, before performing armed security duties.
• Must possess a valid New York State pistol license with appropriate authorization to carry a handgun while performing armed security duties in New York City, including an applicable NYPD-issued license or authorization.
• Must have successfully completed the NYS DCJS-approved 47-Hour Firearms Training Course for Armed Security Guards, or possess an applicable recognized exemption or waiver.
• Must maintain all required annual training, including the 8-Hour Annual In-Service Training Course and 8-Hour Annual Firearms Training Course, unless legally exempt.
• Must maintain all applicable security registrations, handgun licenses, firearms qualifications, renewals, and training requirements throughout employment.
• Must successfully complete the Surefox Firearms Evaluation prior to armed assignment and maintain proficiency in accordance with Surefox standards.
• Must possess a high school diploma or equivalent.
• Must possess a valid driver’s license.
• Must possess current CPR, First Aid, and AED certifications, or obtain them before the first assignment.
• Must have previous experience working as part of a coordinated security team, with demonstrated ability to communicate effectively, follow established operational procedures, and operate under designated team leadership.
• Must demonstrate sound judgment, situational awareness, and the ability to make timely decisions under pressure.
• Must demonstrate competence in responding to security incidents, disturbances, and medical emergencies.
• Must possess strong interpersonal communication and written reporting skills.
• Must demonstrate an understanding of appropriate escalation, de-escalation, and use-of-force principles, including applicable New York State laws.
• Must be capable of maintaining a professional demeanor in high-pressure or rapidly evolving situations.
• Must be able to work independently and as part of a coordinated security response team.
• Must be able to understand and follow written and verbal instructions, operational plans, and emergency response procedures.
• Must maintain discretion and confidentiality regarding client information, security procedures, and operational activities.
• Must maintain a professional appearance in accordance with Surefox grooming and appearance standards.
• No visible tattoos on the face, neck, or hands while on duty, subject to applicable legal accommodation requirements.
• Must maintain the physical fitness and operational readiness necessary to perform emergency response duties.
• Must be willing and able to complete all required Surefox training and operational assessments.

Experience Requirements

Candidates must meet at least one of the following:

• 3+ years of professional security experience in event security, corporate security, protective services, or a similar operational environment; or
• Prior military experience involving security operations, force protection, or other relevant operational responsibilities; or
• Prior law enforcement experience involving patrol, emergency response, or tactical operations; or
• 2+ years of security experience in a high-threat or high-risk environment.

All candidates must demonstrate previous experience operating within a coordinated security team.

Physical Agility Requirements

All applicants must successfully complete the Protective Operations Surefox Physical Agility Test (POSPAT), with or without reasonable accommodation, prior to the scheduled start date.

Passing the POSPAT is a mandatory requirement for this position.

The POSPAT consists of a timed sequence of multiple physical events requiring candidates to progress along a predetermined course in a continuous manner until completion.

Candidates must demonstrate the physical capability, endurance, agility, and operational readiness necessary to perform assigned Emergency Response Team duties.

What Is Desired

• Previous experience providing security for high-profile events, private functions, corporate gatherings, or VIP environments.
• Experience working as part of an Emergency Response Team (ERT), Quick Reaction Force (QRF), or similar security response element.
• Experience conducting surveillance, countersurveillance, threat detection, or behavioral observation.
• Prior military service, particularly in combat arms, force protection, or specialized operational roles.
• Prior law enforcement experience, including NYPD or other New York law enforcement agencies.
• Experience in crowd management, access control, perimeter security, and event emergency response.
• Experience managing disruptive individuals and resolving security incidents through effective de-escalation.
• Advanced medical training, including EMT, TCCC, TECC, or equivalent.
• Experience coordinating with NYPD, FDNY, emergency medical services, and event management personnel.
• Strong incident reporting and documentation experience.
• Familiarity with New York City, including major event venues, transportation systems, and local emergency response resources.
• Experience operating in discreet, low-profile security environments.
• Additional relevant security certifications, firearms training, or emergency response qualifications.

Compensation / Benefits

• Pay Rate: $55.00 - $60.00 per hour.
• Flex, ad hoc employment with recurring assignments anticipated throughout the year.
• Assignments may be armed or unarmed depending on client needs and operational requirements.
• Scheduling and hours will vary based on assignment availability. No minimum number of hours is guaranteed.
• Opportunity to become part of a consistent security response team supporting ongoing client operations.
• 401k (optional)

If you share our values and are ready to build your next career, we want to hear from you!