Emergency Response Dispatcher - Police, Fire & EMS

Regional 911 Intake Solutions; Shelbyville (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid leave

Education resources

Job summary

Regional 911 Intake Solutions dispatchers in Shelbyville, TX coordinate police, fire, EMS responses and manage radio assignments for multiple agencies. This role requires handling calls, verifying details, and routing units according to approved plans, often across multiple disciplines.

Applicants typically need a high school diploma or equivalent, with some agencies requiring specific dispatch credentials.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Some agencies provide cross-training, while others require experience in one or more dispatch disciplines before appointment.
• Required certifications, accepted providers, and completion deadlines must be confirmed in the official vacancy.

Responsibilities

• Process requests involving police, fire, rescue, and medical assistance.
• Verify locations, incident details, and immediate hazards.
• Apply discipline-specific procedures to prioritize and route calls.
• Dispatch appropriate units according to approved response plans.
• Coordinate incidents requiring more than one emergency service.
• Monitor radio traffic, unit availability, and requests for assistance.
• Provide approved caller instructions when trained and authorized.
• Maintain incident records and support interagency communications.

Education

High school diploma

Job description

Regional 911 Intake Solutions dispatchers in Shelbyville, TX coordinate police, fire, EMS responses and manage radio assignments for multiple agencies. This role requires handling calls, verifying details, and routing units according to approved plans, often across multiple disciplines.

Applicants typically need a high school diploma or equivalent, with some agencies requiring specific dispatch credentials.