Emergency Response Coordinator

Restoration Management Company; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Job summary

Restoration Management Company is seeking an Emergency Services Coordinator to grow our restoration services portfolio across residential and commercial customers affected by water, fire, soot, smoke, mold or other damage. You will report to the Director of National Sales and lead efforts to close new business.

The role requires strong relationship-building, MS Office proficiency, and a self-motivated, team-oriented approach.

Qualifications

• Valid driver's license with clean driving record.
• Experience in construction and/or restoration sales.
• Strong customer relations skills and ability to build relationships.
• Excellent organization and time management.
• Independent, self-motivated, with good judgment.
• Proficient in MS Office (PowerPoint, Excel, Word, Outlook).
• Excellent written and verbal communication.
• Able to work autonomously and as part of a team.

Responsibilities

• Promotes the Company in a professional manner while providing Emergency Services.
• Generates new business by selling industry leading restoration services.
• Communicates with customers in person, over the phone, and in writing for the purpose of closing leads.
• Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads.
• Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company’s services while achieving their sales goals.
• Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales.
• Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support.
• Tracks the Sales Performance goals as defined by the Director of National Sales to ensure goals are met.
• Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to ESD team.
• Reviews compiled information relevant to emergency events and ensures prompt disseminate to the ESD team as well as other branches and/or departments, as deemed necessary.
• Provides timely response to all electronic communications and all sales opportunities.

Skills

Driver's license

Restoration sales

Customer relations

Organization

Self-motivation

Communication

Teamwork

Written and verbal communication

Tools

MS Office Suite

Job description

Pay Range & Location

Pay Range: $80,168.00 - $90,077.00 Annually (DOE) Branch Location: 22419 72nd Ave S Kent, WA 98032

Restoration Management Company expects each employee to embrace and apply in their daily activities the following company values: Team Spirit, Integrity, Humility, Quality, and Safety. These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

Job Summary

The Emergency Services Coordinator (ESC) is responsible for selling restoration services of Restoration Management Company (RMC) directly to residential and commercial customers affected by water, fire, soot, smoke, mold, and other environmental damage for the purposes of selling new business. The ERC must be willing to work as needed. The ERC will report to the Director of National Sales.

Key Responsibilities

• Promotes the Company in a professional manner while providing Emergency Services.
• Generates new business by selling industry leading restoration services.
• Communicates with customers in person, over the phone, and in writing for the purpose of closing leads.
• Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads.
• Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company’s services while achieving their sales goals.
• Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales.
• Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support.
• Tracks the Sales Performance goals as defined by the Director of National Sales to ensure goals are met.
• Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to ESD team.
• Reviews compiled information relevant to emergency events and ensures prompt disseminate to the ESD team as well as other branches and/or departments, as deemed necessary.
• Provides timely response to all electronic communications and all sales opportunities.

Experience/Requirements

• Valid Driver's License with driving record in good standing.
• Experience in construction and/or restoration related sales
• Customer relations focus, with ability to develop strong business relationships.
• Possesses excellent organization skills
• Independent worker, self-motivated. Uses good judgement, resourceful.
• Thorough knowledge of MSOffice (Powerpoint, Excel, Word, Outlook)
• Excellent communication skills (written and verbal)
• Ability to excel in both a self-managed and team environment

Safety Requirements

Regulatory Requirements

Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.

Personal Protective Equipment (PPE)

Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.

Physical Clearance

Successfully complete a pulmonary function test, including a respirator fit test, to ensure their ability to safely utilize the designated respirator selected for the role.

Physical Hazards

Potential exposure to physical hazards, including vibration from equipment, the risk of falls in the workspace, exposure to extreme temperatures, and high noise levels.

Chemical Hazards

Work may involve exposure to various chemicals, including solvents, adhesives, paints, and cleaning agents. Proper use, handling, and storage of these materials are essential to maintain a safe work environment.

Biological Hazards

Work may involve exposure to biological hazards, such as mold, bacteria, and other pathogens commonly found in restoration environments.

Safety Training

Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.

Reporting Safety Concerns

Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.

Emergency Procedures

Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements

General Physical Abilities: Lifting and Carrying

Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance.

Physical Activities: Ability

to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.

Sitting and Standing: Prolonged

Sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing

Repetitive Motions

Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).

Machinery Operation

Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.

Visual Ability

requirement for clear vision (e.g., close work, computer use, eye hand coordination)

Working Conditions

Office Environment

Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment

Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments

Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.

Work after hours and weekends given our 24/7 business operations

Work after hours and weekends given our 24/7 business operations

Travel Requirements

May include travel to and from job sites, requiring the use of company and/or personal vehicles. Possibility of attending out-of-town trainings, meetings, or conferences.