Emergency Response & Client Access Leader

New Vista KY; Lexington (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

New Vista KY is seeking an Assistant Director of Emergency Response and Client Engagement to lead regional emergency services programming and promote a seamless, trauma-informed client experience. The role focuses on reducing barriers to access, diverting from hospitalization, and coordinating care across internal teams and community partners.

The position emphasizes strong collaboration, leadership, and strategic oversight of clinical quality, financial performance, and organizational

Qualifications

• Master's degree in Marriage and Family Therapy, Professional Counseling, Psychology or Social Work.
• Independent licensure as recognized by KY licensing boards and billing requirements.
• Valid driver's license, reliable transportation, and proof of current auto insurance.

Responsibilities

• Provide leadership and supervision to emergency services regional programming.
• Foster whole person health and trauma-informed engagement.
• Develop and implement strategies to improve access and reduce barriers to care.
• Coordinate with internal and external partners to support crisis response and community needs.
• Monitor clinical quality, financial performance, and organizational initiatives.

Skills

Leadership

Collaboration

Communication

Crisis management

Education

Master's degree in counseling/therapy/psychology/social work

Independent licensure

Valid driver's license

Job description

New Vista KY is seeking an Assistant Director of Emergency Response and Client Engagement to lead regional emergency services programming and promote a seamless, trauma-informed client experience. The role focuses on reducing barriers to access, diverting from hospitalization, and coordinating care across internal teams and community partners.

The position emphasizes strong collaboration, leadership, and strategic oversight of clinical quality, financial performance, and organizational