Emergency Response Center Operator

Allied Universal; Richardson (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Eight paid holidays

Employee Assistance Program

Employee discounts

Job summary

Allied Universal is hiring an Emergency Response Center Operator to monitor and coordinate dispatch of security personnel nationwide from Richardson, Texas. The role requires strong scheduling, communication, and data accuracy skills within a fast-paced environment.

The operator will manage real-time staffing, respond to client requests, and support payroll and billing accuracy through precise documentation. Shifts vary, with training and schedule changes based on workload.

Qualifications

• Minimum of three (3) years of experience in the protective service industry.
• Minimum of three (3) years of experience in an emergency response or dispatch environment.
• Proficiency in computer systems and office productivity tools (including Microsoft Office and Smartsheet).
• Strong understanding of security operations and emergency response procedures, with the ability to perform effectively in high-pressure environments.
• Excellent organizational, planning, and analytical skills, including the ability to manage schedules and interpret data accurately.

Responsibilities

• Monitor and coordinate emergency response activities, including dispatching unarmed, armed, and law enforcement personnel nationwide.
• Ensure 24/7 site coverage by managing real-time scheduling, staffing needs, and responding to call-offs, emergencies, and client requests.
• Create, maintain, and adjust officer schedules to meet contractual requirements and proper pay/bill ratios.
• Serve as the central communication hub for service requests via phone and email, including support for remote posts.
• Manage and update scheduling and resource management systems to ensure accurate operational data.
• Assess incoming requests in real time and determine appropriate coverage solutions based on client needs.
• Maintain complete and accurate documentation for all requests to support operations, payroll, and billing.
• Review payroll and billing data, coordinating with internal teams to resolve discrepancies and meet accuracy targets.
• Collaborate with operations managers, officers, subcontractors, and clients to resolve service, scheduling, and performance issues.
• Support regional and global monitoring efforts and assist with urgent operational needs

Skills

Emergency response

Dispatch coordination

Scheduling

Communications

Data accuracy

Education

High school diploma or equivalent

Tools

Microsoft Office

Smartsheet

Job description

Overview

Company Overview: Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Job Description

Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring an Emergency Response Center Operator. The Emergency Response Center Operator is responsible for monitoring and response coordination, emergency dispatching, and incident reporting and analysis. This role ensures real-time scheduling and coverage of security personnel, manages client requests, and coordinates the deployment of officers in response to both routine and emergency needs. The operator also maintains system data integrity and supports payroll and billing accuracy through detailed documentation and interdepartmental coordination. The Emergency Response Center Operator's hours and shifts may fluctuate significantly depending on workload.

Pay: $20.00 per hour

Shifts Available

• Days: Wednesday, Thursday and Friday from 9:00 AM - 5:00 PM and Saturday and Sunday from 2:00 PM - 10:00 PM
• Training Schedule (4 weeks):
  • 2 weeks from 9:00 AM -5:00 PM
  • 1week from 2:00 PM - 10:00 PM
  • 1 week 10:00 PM - 6:00 AM

Responsibilities

• Monitor and coordinate emergency response activities, including dispatching unarmed, armed, and law enforcement personnel nationwide
• Ensure 24/7 site coverage by managing real-time scheduling, staffing needs, and responding to call-offs, emergencies, and client requests
• Create, maintain, and adjust officer schedules to meet contractual requirements and proper pay/bill ratios
• Serve as the central communication hub for service requests via phone and email, including support for remote posts
• Manage and update scheduling and resource management systems to ensure accurate operational data
• Assess incoming requests in real time and determine appropriate coverage solutions based on client needs
• Maintain complete and accurate documentation for all requests to support operations, payroll, and billing
• Review payroll and billing data, coordinating with internal teams to resolve discrepancies and meet accuracy targets
• Collaborate with operations managers, officers, subcontractors, and clients to resolve service, scheduling, and performance issues
• Support regional and global monitoring efforts and assist with urgent operational needs

Qualifications (must Have)

• High school diploma or equivalent
• Minimum of three (3) years of experience in the protective service industry
• Minimum of three (3) years of experience in an emergency response or dispatch environment
• Proficiency in computer systems and office productivity tools (including Microsoft Office and Smartsheet)
• Strong understanding of security operations and emergency response procedures, with the ability to perform effectively in high-pressure environments
• Excellent organizational, planning, and analytical skills, including the ability to manage schedules and interpret data accurately
• Strong communication and interpersonal skills, with the ability to collaborate across teams and respond effectively in high-stress situations
• Exceptional customer service, critical thinking, and problem-solving abilities

Preferred Qualifications (nice To Have)

• College degree in Criminal Justice, Communications, or related field of study

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Paid time off offered at an accrual rate of 1 hour per 25 hours worked on a weekly basis
• Eight paid holidays (subject to eligibility)
• Employee Assistance Program
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com