Emergency Recovery Coordinator ERC

Paul Davis Restoration Inc.; Lincoln Park (NJ); On-site; USD 50,000 - 100,000; Full time

Job summary

An established industry player is seeking an Emergency Recovery Coordinator to make a significant impact in the community. This role involves working directly with property owners affected by emergencies, providing compassionate support and expert guidance. You'll collaborate with various stakeholders, ensuring that clients receive the highest quality care during their recovery process. Join a dynamic team that values growth and success, where your contributions will help restore hope and stability to those in need. This is an exciting opportunity to be part of a mission-driven organization that prioritizes community service and personal development.

Benefits

401(k) matching

Health insurance

Vision insurance

Dental insurance

Paid Holidays/PTO

Access to training opportunities

Base salary + commission

Qualifications

• Strong interpersonal skills and ability to build rapport with customers.
• Ability to close sales and provide quality customer service.

Responsibilities

• Generate revenue opportunities by consulting with property owners impacted by emergencies.
• Cooperate with public emergency response agencies for effective recovery.

Skills

Self-motivated

Organized

Excellent communication skills

Thrives under high-stress situations

Customer service

Education

4-6 years experience in restoration or related fields

Job description

Join to apply for the Emergency Recovery Coordinator (ERC) role at Paul Davis Canada.

This range is provided by Paul Davis Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$50,000.00/yr - $100,000.00/yr

Benefits

• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Paid Holidays/PTO
• Access to Paul Davis University and regular training opportunities
• Base salary + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.

Position Overview

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most.
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events.
• Cooperate with public emergency response agencies and private entities.
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer.
• Participate in restoration related community awareness events and programs.
• Proactively search for and act upon potential opportunities.

ERC's work with owners, adjusters, Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm.

Qualifications

• Confidence in establishing and maintaining relationships, with a passion for growth and success.
• Strong interpersonal skills and ability to build rapport with customers.
• Proven ability to close sales and provide quality customer service.
• Ability to turn an emotionally distraught customer into a satisfied one.
• Professional, compassionate, courteous, positive, and informative demeanor.
• Knowledge of restoration products and services.
• Dynamic speaker, comfortable in one-on-one and group settings.
• Stress tolerance and ability to work under pressure.
• 4-6 years experience in restoration, military, fire services, EMS, medical, construction, or insurance.
• Valid Driver's license.
• Ability to pass a criminal background check and drug screen.

Responsibilities

• Generate revenue opportunities by consulting with property owners impacted by emergencies.
• Cooperate with public emergency response agencies and private entities for effective recovery initiatives.
• Create and retain customer loyalty through positive relationships.
• Participate in community awareness events.
• Be on call 24/7.
• Represent the franchise and the Paul Davis brand.
• Educate consumers on products and services.
• Monitor, interpret, and respond to lead sources.
• Provide emergency recovery kits and services.
• Support franchisee and franchisor organizational mission, vision, and value statement.

Skills

• Self-motivated to get results.
• Organized, flexible, able to prioritize and manage time.
• Excellent communication skills.
• Thrives under high-stress situations.
• Enjoys working hard in a fast-paced, dynamic environment.
• Servant's heart to take care of others.

We support and hire Veterans and we are an Equal Opportunity Employer!

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Health Care Provider

Industries

Hospitals and Health Care