Emergency Recovery Coordinator (ERC)

ServiceMaster Clean of Fraser Valley; Glastonbury (CT); On-site; USD 52,000 - 100,000; Full time

Job summary

Join a leading restoration company as an Emergency Recovery Coordinator, where you'll be on the front lines helping communities recover from disasters. This role requires dynamic communication skills and the ability to manage high-stress situations while providing essential support to property owners. You'll enjoy autonomy in your schedule and opportunities for professional growth through structured training and mentorship. Be part of a team that values service, respect, and continuous improvement, making a real difference in people's lives during their most challenging times.

Benefits

Ongoing Leadership Development Program

One-on-One mentorship

Structured training program

Access to training opportunities

Company vehicle

Gas reimbursement

PTO and sick days

Flexible schedule

Qualifications

• Strong communication and organizational skills are essential.
• Experience in customer service and emergency response is preferred.

Responsibilities

• Serve the community during emergencies and build trust with property owners.
• Educate customers on services and maintain positive community relationships.

Skills

Excellent communication skills

Organizational skills

Self-motivated

Ability to work under stress

Customer service orientation

Education

High school diploma or equivalent

Tools

Current technology proficiency

Personal protective equipment

Job description

Position:

Emergency Recovery Coordinator (ERC)

Reports To:

General Manager or Owner

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively search for and act upon potential opportunities

ERCs work with owners, adjusters, Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Why Join the Team?

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values:

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Practice continuous improvement.

Vision:

To provide extraordinary care while serving people in their time of need

Mission:

To provide opportunities for great people to deliver Best in Class results

Why the Team Needs You?

Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events
• One-on-One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by the company
• Company vehicle and gas reimbursement
• PTO and sick days with a flexible schedule
• Base + commission. Our current ERCs yearly pay range from $52,000 to $100,000+ depending on their production. No limit to earning potential.

Team Qualifications (Requirements):

• Ability to clearly deliver truth and give certainty when property owners need it most
• Proficient with a variety of current technology
• Career emphasis on learning and continuing education
• Sound planning and organizational skills
• Excellent communication and presentation skills
• Valid Driver’s license and satisfactory driving record required
• Relevant experience

Role on the Team (Job Functions):

• Be familiar with assigned territory
• Responsible for educating the customer on products or services and effectively articulate the use and need
• Monitor, interpret, and respond to lead sources
• Establish and maintain positive relationships in the local community
• Volunteer non-operational time to related community events
• On-call 24/7 to include weekends and holidays as scheduled
• Marketing
• Achieve and remain current in required certifications
• Provide emergency recovery kits and services to the impacted property owner
• Support franchisee and franchisor organizational mission, vision, and value statement

Skills Desired of Team Member:

• Self-motivated to get results
• Loves working with people in need of assistance
• Is organized, but flexible. Must be able to prioritize and manage time
• Excellent communication skills
• Thrives under high-stress situations
• Enjoys working hard in a fast-paced, dynamic environment
• Servant's heart to take care of others

Are you Paul Davis?

Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.

We support and hire Veterans and we are an Equal Opportunity Employer!