Emergency Recovery Coordinator (ERC)

Paul Davis Canada; Dodge Center (MN); On-site; USD 50,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Emergency Recovery Coordinator, where you'll play a vital role in supporting communities during their times of need. This dynamic position involves directly consulting with property owners affected by emergencies, ensuring they receive the highest quality care. You'll have the opportunity to develop trust-based relationships and participate in community events while enjoying a competitive salary and comprehensive benefits. With a focus on continuous learning and leadership development, this role offers the chance to make a real difference while growing your career in a supportive environment.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Free uniforms

Health insurance

Paid time off

Training & development

Qualifications

• Excellent communication and presentation skills are essential.
• Strong planning and organizational skills are required.
• Proficiency with current technology is necessary.

Responsibilities

• Serve the community during emergencies, ensuring property owners receive care.
• Build trust-based relationships with property owners.
• Educate customers on products and services while maintaining community relationships.

Skills

Communication Skills

Organizational Skills

Customer Service

Technology Proficiency

Planning Skills

Presentation Skills

Education

Relevant Experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position: Emergency Recovery Coordinator (ERC)

Reports To: General Manager or Owner

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively search for and act upon potential opportunities

ERCs work with owners, adjusters, Project Managers, First Responders, and Community Leaders after traumatic events such as fires or floods to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to reassure property owners that you can take care of their property. ERCs are dynamic speakers comfortable interacting in both one-on-one and group settings.

Why Join the Team?

We are industry leaders in restoration and reconstruction for insurance providers and commercial properties across the US and Canada. Built on principles of customer service, decision-making, and leadership, we have the tools for rapid growth. Our team emphasizes living our Vision, Mission, and Values, aiming to be more than just a service provider—our ERCs are on the front lines of restoring communities by consulting directly with property owners impacted by large-scale emergencies. After training, you will have autonomy to control your schedule and seek continuous learning opportunities to enhance your skills.

Values

Deliver what you promise. Respect the individual. Have pride in your work. Practice continuous improvement.

Vision

To provide extraordinary care while serving people in their time of need.

Mission

To create opportunities for great people to deliver Best in Class results.

Why the Team Needs You?

Serving others during their time of need is challenging. You will need to build trust-based relationships, actively listen, and secure mitigation work to stabilize structures and prevent further damage. Developing positive, trusting relationships with property owners is essential.

Team Compensation and Benefits

• Ongoing leadership development and industry events
• Mentorship programs
• Structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training
• Cell phone and computer provided
• Company vehicle and gas reimbursement
• PTO and sick days with flexible scheduling
• Base salary plus commission, with earnings potential from $50,000 to over $100,000 annually

Team Qualifications (Requirements)

• Ability to clearly communicate and provide certainty to property owners
• Proficiency with current technology
• Focus on learning and ongoing education
• Strong planning and organizational skills
• Excellent communication and presentation skills
• Valid driver’s license and good driving record
• Relevant experience

Role on the Team (Job Functions)

• Familiarity with the assigned territory
• Educate customers on products and services
• Interpret and respond to leads
• Build and maintain positive community relationships
• Volunteer for community events
• Be on-call 24/7, including weekends and holidays
• Marketing responsibilities
• Maintain required certifications
• Provide emergency recovery kits and services
• Support organizational mission, vision, and values

Skills Desired of Team Members

• Self-motivated with results-driven attitude
• Enjoy helping people in need
• Organized yet flexible, able to prioritize
• Excellent communicator
• Thrives under stress
• Works well in fast-paced environments
• Servant’s heart to care for others