Emergency Police Dispatcher: Critical Communications

Regional 911 Intake Solutions; New Mexico; On-site; USD 42,000 - 66,000; Full time

Job summary

Regional 911 Intake Solutions in Waterflow, NM seeks Police Dispatchers to handle emergency and nonemergency requests, document incidents, and coordinate with officers. The role includes typing accurately, learning jurisdictional geography, and maintaining clear incident records.

Employees work at communications consoles, with potential night/weekend shifts. Training is provided, and background checks or security screening may apply as required by the agency.

Qualifications

• High school diploma or equivalent required; training provided for entry level.
• Ability to type accurately and understand spoken information.
• Experience with dispatch or certified communications preferred.
• Access to criminal justice information systems may require screening.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and safety concerns.
• Conduct authorized records inquiries after required training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain incident records and safeguard restricted information.

Skills

Typing

Clear communication

Multitasking

Geography knowledge

Education

High School Diploma

Tools

Radio equipment

Records management system

Job description

Regional 911 Intake Solutions in Waterflow, NM seeks Police Dispatchers to handle emergency and nonemergency requests, document incidents, and coordinate with officers. The role includes typing accurately, learning jurisdictional geography, and maintaining clear incident records.

Employees work at communications consoles, with potential night/weekend shifts. Training is provided, and background checks or security screening may apply as required by the agency.