Emergency Medical Dispatcher — Real-Time Call & Dispatch Expert

911 Emergency Communications; Orland Park (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher in Orland Park, IL. The role involves handling urgent medical calls, confirming locations, prioritizing responses, and coordinating ambulance resources. Training and certification requirements vary by vacancy, with CPR and dispatcher credentials often preferred.

Applicants may need to meet background checks and maintain EMS protocols. This on-site position includes shift flexibility and continuous operations in emergency

Qualifications

• A high school diploma or recognized equivalent is commonly required; CPR certification may be required.
• Emergency Medical Dispatcher certification is preferred but not universal; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification preferred

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher in Orland Park, IL. The role involves handling urgent medical calls, confirming locations, prioritizing responses, and coordinating ambulance resources. Training and certification requirements vary by vacancy, with CPR and dispatcher credentials often preferred.

Applicants may need to meet background checks and maintain EMS protocols. This on-site position includes shift flexibility and continuous operations in emergency