Emergency Medical Dispatcher: 24/7 Rapid Response

County Emergency Communications; Palmer (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications is seeking an Emergency Medical Dispatcher in Palmer, TN to handle urgent medical calls and coordinate responder actions. You will gather details, prioritize responses, and relay information to ambulance teams according to established protocols.

Responsibilities include confirming locations, questioning callers, and documenting each call while adhering to quality-assurance procedures.

Qualifications

• Requires a high school diploma or equivalent.
• CPR certification may be required.
• EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call handling

Priority assessment

Calm under pressure

Education

High school diploma or equivalent

Tools

Emergency dispatch system

Job description

County Emergency Communications is seeking an Emergency Medical Dispatcher in Palmer, TN to handle urgent medical calls and coordinate responder actions. You will gather details, prioritize responses, and relay information to ambulance teams according to established protocols.

Responsibilities include confirming locations, questioning callers, and documenting each call while adhering to quality-assurance procedures.