Emergency Medical Dispatcher — 24/7 Dispatch & Support

911 Emergency Communications; South Ryegate (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

911 Emergency Communications in South Ryegate, VT seeks an Emergency Medical Dispatcher to receive and screen urgent calls, verify locations, and coordinate EMS response. You will apply protocol-driven instructions and help ensure patient safety throughout the incident lifecycle.

Role requires calm, precise communication, adherence to dispatcher protocols, and the ability to work with EMS teams on a rotating schedule, including overnight and weekend shifts.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification may be required before appointment depending on vacancy.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Active listening

Decision making

Typing speed

Calm under pressure

Education

High school diploma

EMD certification

CPR certification

Tools

EMS dispatch system

Job description

911 Emergency Communications in South Ryegate, VT seeks an Emergency Medical Dispatcher to receive and screen urgent calls, verify locations, and coordinate EMS response. You will apply protocol-driven instructions and help ensure patient safety throughout the incident lifecycle.

Role requires calm, precise communication, adherence to dispatcher protocols, and the ability to work with EMS teams on a rotating schedule, including overnight and weekend shifts.