Emergency Medical Dispatcher

911 Emergency Communications; New Haven (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in New Haven, IL is seeking an Emergency Dispatcher to handle medical calls, verify locations and coordinate ambulance resources. The role requires attention to detail, adherence to protocols and effective communication with responders.

Applicants should have a high school diploma, CPR certification, and may need EMT/paramedic credentials depending on the vacancy. Overnight shifts, weekends and overtime may be required according to staffing needs.

Qualifications

• High school diploma or recognized equivalent is required.
• CPR certification and related coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy specifics.

Responsibilities

• Receive calls involving illness, injury and other emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition.
• Determine response priority through dispatch system.
• Dispatch/coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient info and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Emergency medical dispatch

Communication

Multitasking

Data entry

Education

High school diploma

EMT/Paramedic credentials (not universal)

CPR certification

Job description

Position Details

• Duty Location: {airport_name}, New Haven, IL
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.