Emergency Medical Dispatcher

911 Emergency Communications; Hinsdale (MA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Hinsdale, MA seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and coordinate ambulance resources according to established protocols. The role involves ensuring accurate data entry, adherence to dispatch procedures, and continuous quality improvement.

Responsibilities include asking essential questions, determining incident priority, and providing pre-arrival instructions while coordinating with responders.

Qualifications

• High school diploma or equivalent required/commonly required.
• EMD certification and CPR may be preferred/required depending on vacancy.
• Strong communication and ability to remain calm under pressure.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through authorized dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Prioritization

Data entry

Multitasking

Team coordination

Education

High school diploma

Tools

CAD software

Telephone systems

Job description

Emergency Medical Dispatcher Opportunities in Hinsdale

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer’s medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Hinsdale, MA
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer’s age and employment eligibility requirements
• Complete required background screening and employment assessments
• Pass additional evaluations when specified by the hiring agency
• Obtain and maintain required medical dispatch and CPR certifications
• Follow approved protocols, medical oversight, and quality-assurance procedures
• Protect confidential patient and incident information

Work Environment and Physical Requirements

This role generally involves extended console work, headset use, and simultaneous listening and data entry. Calls may concern serious illness, childbirth, injury, or death. Essential functions and accommodation procedures are established by the employer.

Benefits

Eligible employees may receive insurance coverage, retirement benefits, paid leave, employee-assistance services, and continuing education. Certification support, shift premiums, and other benefits depend on the organization and appointment terms.