Emergency Medical Dispatcher

Life EMS; Grand Rapids (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Vacation time

Scholarships for EMT/Paramedic

Continuing education

Life Insurance

Uniforms provided

Boot allowance

Wellness programs

Job summary

Life EMS is hiring for a full-time position in Grand Rapids. The role involves emergency medical communications, call taking, and coordinating with ambulances and mobility units to ensure prompt, safe responses.

The ideal candidate thrives in a fast-paced environment and is committed to delivering high-quality patient care. We offer competitive pay and a comprehensive benefits package, including medical/dental/vision insurance, paid time off, and educational scholarships for EMT and Paramedic

Qualifications

• Typing skills and basic computer operation required.
• Strong knowledge of city streets and service area geography.
• Familiarity with the Medical Priority Dispatch System and local protocols.

Responsibilities

• Answer all telephone lines immediately in coordination with the Control Center Team.
• Provide accurate information for United Way referral calls.
• Assist with emergency referral calls for Red Cross in coordination with EMD.
• Pre-schedule calls and relay response information to medic unit personnel.
• Maintain a clean work area and ensure equipment is operational at shift start/end.
• Prepare computer-generated reports for the Director of Operations.

Skills

Typing

City geography

Medical Priority Dispatch

Driver's license

Education

High school diploma or GED

BLS certification

Medical Priority Dispatch Certification

Tools

CAD

Paging systems

Phone system

Radio transmitter

Job description

This is a full-time position. Pay is $22.82/hr.

SUMMARY: Gamers wanted! Do you enjoy video games or a fast paced environment with problem solving? Then this is the position for you! You will provide emergency medical communications relating to medical call taking, as well as radio communications and other related work. You will assist with communications to active ambulance and mobility units to provide an optimum response relating to medical need.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following:

• Medical, dental and vision insurance
• Paid time off - two weeks of vacation time within your first year
• 100% scholarships for EMT and Paramedic schooling
• Free continuing education classes
• Life Insurance that is free coverage up to $40,000 for an associate.
  • Additional coverage is available.
• Flexible spending accounts for medical and child care
• Long term and short term disability insurance
• Length of Service Bonus'
• Free vaccinations
• Uniforms are provided and an annual boot allowance
• Associate Assistance Program with free counseling sessions for associates and their family members
• Wellness Activities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure daily customer happiness
• Ensures the answering of all telephone lines immediately in coordination with the Control Center Team
• Answers and provides accurate information for all United Way referral calls
• Answers and provides courteous assistance for all Red Cross emergency referral calls
• In conjunction with the EMD, provides prompt, courteous call taking, pre-scheduling of calls, and response information to medic unit personnel
• Assures that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
• Attends training sessions as required to maintain certification
• Prepares computer-generated reports and other incidental and general information for the Director of Operations as directed.
• Responsible for efficient, effective unit deployment through intelligent use of System Status Plan to ensure the best, safest response time performance possible
• Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports.
• The ability to think and act quickly in stressful situations
• Responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
• Ability to prepare detailed written reports
• Other roles and responsibilities as assigned

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• Must be at least 18 years of age
• Must have a valid driver’s license and maintain a good driving record
• Must have a high school diploma or G.E.D.
• Must possess current BLS card
• Must successfully complete Medical Priority Dispatch Certification program
• Accurate, basic typing skills and computer operation knowledge
• Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
• Exceptional knowledge of city streets and general service area geography
• Exceptional knowledge of the Medical Priority Dispatch System and its use in accordance with local protocols and company policies
• Exceptional knowledge of all first responders and mutual aid ambulance providers in and around our service areas and how and when they are activated
• Responsible for overseeing scheduling needs and volume demands and report any unusual circumstances or resource requirements immediately to the Control Center Supervisor and the Director of Operations.
• Must be interviewed by Life EMS designee

**Life EMS has a facial hair policy. A neatly trimmed mustache to the corners of your mouth is allowed, but otherwise, must be clean-shaven.

**Please note that Life EMS tries to accommodate all schedules, but as an EMS agency, you may be required to work shifts outside of your requested availability so we can assist our patients and communities. This may include days, nights, weekends, or holidays.