Emergency Medical Dispatcher

Life EMS Ambulance; Grand Rapids (MI); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

Paid time off (2 weeks)

Scholarships for EMT/Paramedic school

Free continuing education

Life Insurance up to $40,000

Flexible spending accounts

Disability insurance

Length of Service Bonus

Uniforms provided

Boot allowance

Employee Assistance Program

Wellness Activities

Descripción de la vacante

Life EMS Ambulance in Grand Rapids, MI is seeking detail-oriented EMS communications staff for fast-paced call taking and radio coordination. You will support ambulance units, provide accurate information, and maintain optimal response times in collaboration with the Control Center.

Requirements include 18+ years, a valid driver’s license, High School Diploma or GED, and current BLS. Relevant dispatch certifications are expected; Life EMS offers comprehensive benefits and training opportunities.

Formación

• Must be at least 18 years old.
• Valid driver’s license with a clean driving record.
• High school diploma or GED required.
• Current BLS certification required.
• Must successfully complete Medical Priority Dispatch Certification.
• Typing and computer operation skills required.
• Strong knowledge of CAD, paging, phone and radio systems.
• Geography knowledge of city streets and service area.
• Familiarity with Medical Priority Dispatch System and protocols.
• Knowledge of local first responders and mutual aid providers.
• Must manage scheduling and volume and notify supervisor as needed.
• Interview by Life EMS designee is required.

Responsabilidades

• Ensure daily customer happiness.
• Answer lines immediately with Control Center coordination.
• Provide information for United Way referral calls.
• Assist with Red Cross emergency referral calls.
• With EMD, perform prompt call taking and pre-scheduling.
• Keep work area clean and equipment operational.
• Attend required training to maintain certification.
• Prepare reports for the Director of Operations.
• Support efficient unit deployment via System Status Plan.
• Coordinate resources for mobility transports.
• Think quickly in stressful situations.
• Maintain good relationships with staff and public safety partners.
• Prepare detailed written reports.
• Perform other duties as assigned.

Conocimientos

Typing proficiency

Stress management

Communication

Problem solving

Team coordination

Educación

High school diploma or GED

Current BLS certification

Medical Priority Dispatch Certification

Driver's license

Herramientas

CAD

Paging systems

Phone system

Radio transmitter equipment

Cross index

Medical Priority Dispatch System

Descripción del empleo

This is a full-time position. Pay is $22.82/hr.

SUMMARY: Gamers wanted! Do you enjoy video games or a fast paced environment with problem solving? Then this is the position for you! You will provide emergency medical communications relating to medical call taking, as well as radio communications and other related work. You will assist with communications to active ambulance and mobility units to provide an optimum response relating to medical need.

Life EMS Ambulance is dedicated to being the very best in all that we do, and that begins with our team. We are committed to creating a rewarding work environment for all of our associates, which is reflected in our national and regional recognition as one of the "Top 100 Best & Brightest Workplaces." We strive to provide the best patient care and service excellence. If you desire the same commitment to excellence, we invite you to consider joining our team today!

We strive to provide a competitive pay and comprehensive benefits package to our associates, including some of the following:

• Medical, dental and vision insurance
• Paid time off - two weeks of vacation time within your first year
• 100% scholarships for EMT and Paramedic schooling
• Free continuing education classes
• Life Insurance that is free coverage up to $40,000 for an associate.
  • Additional coverage is available.
• Flexible spending accounts for medical and child care
• Long term and short term disability insurance
• Length of Service Bonus'
• Free vaccinations
• Uniforms are provided and an annual boot allowance
• Associate Assistance Program with free counseling sessions for associates and their family members
• Wellness Activities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure daily customer happiness
• Ensures the answering of all telephone lines immediately in coordination with the Control Center Team
• Answers and provides accurate information for all United Way referral calls
• Answers and provides courteous assistance for all Red Cross emergency referral calls
• In conjunction with the EMD, provides prompt, courteous call taking, pre-scheduling of calls, and response information to medic unit personnel
• Assures that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
• Attends training sessions as required to maintain certification
• Prepares computer-generated reports and other incidental and general information for the Director of Operations as directed.
• Responsible for efficient, effective unit deployment through intelligent use of System Status Plan to ensure the best, safest response time performance possible
• Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports.
• The ability to think and act quickly in stressful situations
• Responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
• Ability to prepare detailed written reports
• Other roles and responsibilities as assigned

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• Must be at least 18 years of age
• Must have a valid driver’s license and maintain a good driving record
• Must have a high school diploma or G.E.D.
• Must possess current BLS card
• Must successfully complete Medical Priority Dispatch Certification program
• Accurate, basic typing skills and computer operation knowledge
• Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
• Exceptional knowledge of city streets and general service area geography
• Exceptional knowledge of the Medical Priority Dispatch System and its use in accordance with local protocols and company policies
• Exceptional knowledge of all first responders and mutual aid ambulance providers in and around our service areas and how and when they are activated
• Responsible for overseeing scheduling needs and volume demands and report any unusual circumstances or resource requirements immediately to the Control Center Supervisor and the Director of Operations.
• Must be interviewed by Life EMS designee

**Life EMS has a facial hair policy. A neatly trimmed mustache to the corners of your mouth is allowed, but otherwise, must be clean-shaven.

**Please note that Life EMS tries to accommodate all schedules, but as an EMS agency, you may be required to work shifts outside of your requested availability so we can assist our patients and communities. This may include days, nights, weekends, or holidays.