Emergency Management Solutions Specialist

クーパービジョン・ジャパン; United States; Remote; USD 100,000; Full time

Job summary

A leading emergency management company seeks an Emergency Management Solutions Specialist to craft customer solutions leveraging product expertise. The role involves lead generation, customer needs assessment, and software demonstrations. Ideal candidates are based in the eastern United States or Canada. Competitive salary of $100k+ offered.

Qualifications

• Experience in Emergency Management or related fields.
• Strong understanding of commercial environments and customer needs.
• Proficiency in software solutions related to emergency management.

Responsibilities

• Create customers through crafting solutions to challenges.
• Conduct needs assessment calls with new leads.
• Generate leads through inbound demand generation.

Skills

Commercial expertise

Software demonstration skills

Lead generation

CRM administration

Excellent written communication

Job description

Emergency Management Solutions Specialist

Our Solutions Specialists create customers from interested organizations by crafting solutions to their challenges through a combination of their industry, product, and commercial expertise.

Responsibilities

• Creation of new Annual Recurring Revenue (ARR) by creating customers through crafting solutions to customers' challenges using industry, product, and commercial expertise.
• Conduct timely needs assessment calls with new leads.
• Generate new leads through inbound demand generation, referrals, customer upsell opportunities, and by identifying opportunities within existing customers and requesting introductions from their networks.
• Qualify leads and guide them through a pipeline with stages including Problem Discovery, Finding Product Fit, Proposal, and Gaining Consensus, before handing over to the Commercial Team for contracting, implementation, training, and billing.
• Deliver software demonstrations of D4H using industry background in Emergency Management, Emergency Response, and Crisis Management; focus on the customer’s long-term success by demonstrating tangible human outcomes through the product.
• Maintain commercial expertise with understanding of the business environment, market trends, competitors, and economic factors that impact purchasing decisions.
• Serve as D4H product experts, configuring our software to suggest solutions and solve problems for prospects during screenshares; identify prospects' problems and solve them by configuring a D4H solution in a clear, considerate, and confident manner.
• Maintain excellent written communication in English with attention to grammar, vocabulary, and detail; ensure error-free materials.
• Exhibit precision in CRM administration, producing well-structured and coherent written documentation about activities and plans.
• Report to the CEO and participate in monthly 1-on-1s; attend weekly team calls to share progress.
• Role is remote with all customer and business communication through phone calls, video conferences, and emails.

How to apply?

Email [e-mail] with an introduction to why you want to work at D4H along with your LinkedIn profile.

The ideal candidate would be based in the eastern United States or Canada. Similar time zones may be considered.

100k+

responders from hundreds of organizations use D4H daily.

37+

countries on 6 continents are using D4H for emergencies.

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