Emergency Housing Case Manager Supervisor

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 95,000 - 107,000; Full time

Benefits offered by this job

Dental

Life

Long-term Disability

Medical

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

Downtown Emergency Service Center seeks a Case Manager Supervisor for The Gateway, Honor of Tenaya Wright, delivering housing-oriented case management and support services at the site.

You will supervise Case Managers, coordinate services, and guide staff in crisis intervention, harm reduction, and housing access. A Bachelor’s degree and supervisory experience are required; Washington credentialing may be needed.

Qualifications

• Bachelor's degree in relevant field or management, with supervised leadership experience.
• Two years in human services, preferably with homelessness or related challenges.
• One year of supervisory or leadership experience.

Responsibilities

• Assist Project Manager in planning, implementation and coordination of The Gateway's services.
• Provide supervision and direction to Case Managers to ensure operations are effective.
• Coordinate hiring and orientation of Gateway staff and supervise team performance.
• Engage clients and maintain relationships through resourceful outreach and crisis intervention.

Skills

Supervision

Team leadership

Crisis intervention

Education

Bachelor's degree in social services or management

Master's degree preferred

Job description

Job Type

Full-time

Description:

Shift: Office Day

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION:

The Case Manager Supervisor leads a team of Case Managers at DESC's Emergency Housing project, The Gateway in Honor of Tenaya Wright, as they provide housing-oriented case management and support services to clients residing at the site.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist Project Manager in planning, implementation and coordination of The Gateway's services.
• Assure compliance with all relevant contract and procedure requirements.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
• Provide supervision and direction to staff in housing acquisition activities with Gateway clients, including income acquisition and barrier mitigation.
• Supervise, schedule and evaluate Case Managers to ensure effective operation of The Gateway
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other Gateway staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at The Gateway in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Outreach potential clients in the community, including encampment sites, as assigned; facilitate transportation of referred clients to the Gateway.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning activities as assigned. Liaison with external agencies as assigned in service of Gateway client outcomes.
• Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance and vocational training or employment.
• Provide and support crisis intervention and counseling services for clients.
• Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
• Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
• Maintain service notes and files in an orderly, up-to-date manner.
• Become familiar with local employment, housing and other resources.
• Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
• Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.
• Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
• Participate in staff meetings and training sessions.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelors degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement. See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or leadership experience.
• Current Washington Department of Health minimum credential as an Agency Affiliated Counselor or ability to obtain the credential upon hire.

PREFERRED QUALIFICATIONS:

• Masters degree in social work, counseling, administration, public health, or other relevant degree
• Case management or housing navigation experience
• 2+ years supervisory experience in settings serving people with histories of homelessness and/or behavioral health conditions.

EDUCATION / EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in relevant degree, or
• Bachelor’s degree in any field and 1 additional year of paid case management experience in social services, or
• Relevant associates degree and 2 additional years of relevant paid case management work experience, or
• Any Associates degree and 2 additional year of highly relevant case management work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job, or
• A combination of 2 years of highly relevant paid case management work experience, 2 additional years of relevant work experience, and formal training in supervisory skills to demonstrate an ability to successfully perform the job. DESC CSS and CM roles are considered highly relevant.
• examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$94,881.36 - $107,349.60