Clinical Support Specialist

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability insurance

Medical coverage with no employee-prem

Paid Time Off (34 days per year)

Retirement Plan

EAP

Job summary

DESC (Downtown Emergency Service Center) in Seattle seeks a Clinical Support Specialist to provide and coordinate mental health and case management services for tenants under an integrated care team. You will help develop ISP plans and coordinate with DESC staff and outside providers to support housing stability.

Responsibilities include direct client support, documentation, and ensuring adherence to contractual obligations while applying trauma-informed strategies and collaborating on community

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience working with homeless adults with chronic conditions is preferred.
• Ability to work with diverse populations with sensitivity and respect.

Responsibilities

• Provide and coordinate clinical services for tenants as part of an integrated care team.
• Develop and update Integrated Service Plans in collaboration with tenants and staff.
• Conduct case management and education to support housing stability and tenant well-being.
• Maintain regular contact with tenants and coordination of services with DESC and external providers.
• Document interactions using logs and agency-approved systems.
• Meet contractual service and documentation obligations and adhere to trauma-informed practices.
• Organize activities to build skills for daily living and community engagement.
• Participate in staff meetings, trainings, and ongoing supervision.

Skills

Interpersonal communication

Crisis intervention

Cultural competency

Team collaboration

Education

Bachelor’s degree in social work, psychology, or related behavioral science

1 year of relevant paid work experience

Internal applicants: 6 months can substitute 1 year

Job description

Job Type

Full-time

Description

Days Off:

Sunday, Monday

Shift:

Day (7:30am-4pm)

Insurance Benefits:

Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits:

Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation:

This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION

The Clinical Support Specialist works under the direction of the CSS Supervisor or Project Manager, and collaboratively as part of an integrated care team including other CSSs, Housing Stabilization Specialists, Residential Counselors, clinical case managers, and other outside provider agencies to provide and coordinate clinical services for tenants. This position offers case management and mental health services to tenants as well as coordinating care with other providers as appropriate.

MAJOR DUTIES AND RESPONSIBILITIES

• Facilitate engagement of tenants through creative, equitable, culturally relevant, and resourceful strategies that build trust and confidence; publicize service availability.
• Develop and routinely update an Integrated Service Plan (ISP) in collaboration with tenants, case managers, and other staff, outlining goals and strategies to ensure housing success.
• Identify and coordinate those case management elements that will be provided by DESC case managers or case managers from outside provider organizations.
• Support tenants in maintaining safe and healthy unit conditions and passing apartment inspections. This may include hands-on assistance cleaning apartments, arranging and monitoring caregiver/chore-worker services, and/or teaching and modeling independent living skills.
• Directly provide case management services not covered by other providers.
• Maintain regular contact with tenants and case managers from DESC and outside provider organizations to monitor progress toward goals identified in the ISP, and to ensure adequate provision of identified services.
• Document interactions with tenants through logs, service notes, EORs, emails, and other methods as appropriate in accordance with agency guidelines.
• Understand and meet the various contractual service and documentation obligations relevant to your project.
• Use trauma-informed strategies to intervene in crises and assist with building rule enforcement and lease compliance, as necessary.
• Provide education and support for tenants to ensure success as leaseholders.
• Assist tenants in the formation of interest groups or therapeutic support groups; facilitate when appropriate.
• Organize outings and activities to improve tenant skills in activities of daily living and to increase the level of meaningful activity in their lives.
• Work with tenants and other staff to identify needs for additional services, groups, and activities. Work with staff, outside service providers, and community resources to initiate and facilitate these services and activities.
• Provide individual culturally relevant counseling and information and referral services to tenants as needed.
• Facilitate community meetings.
• Participate in staff meetings and trainings.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

• Ability to perform all major and assigned duties and responsibilities with or without accommodations.
• Current Agency Affiliated Counselor (AAC) license in Washington State, or equivalent, or ability to obtain an AAC license soon after hire.
• Clinical experience working with homeless adults disabled by chronic alcoholism, mental illness, and drug use.
• Knowledge of local homeless, mental health, and chemical dependency service systems.
• Ability to communicate and work effectively with individuals from diverse backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
• Commitment to the philosophy of cooperation and continuity across agency programs and of consideration and respect for clients.

EDUCATION / EXPERIENCE REQUIREMENTS

• Relevant Bachelor’s degree in social work, psychology, or related behavioral science, OR
• A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties
• Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year

PREFERRED QUALIFICATIONS

• Two years' experience working with homeless adults disabled by chronic alcoholism, mental illness, and/or drug use.
• Valid Washington State driver's license and insurable driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$39.08 - $43.15 per hour