Emergency Fire Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Wilmette (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Overtime opportunities

Job summary

The Wilmette Fire Department invites applications for Fire Dispatcher opportunities in Wilmette, IL. These roles involve coordinating emergency responses, documenting incidents, and maintaining clear radio communications with responding crews.

Dispatchers work with incident information, follow established response plans, and communicate directions from authorized personnel. A high school diploma or GED is typically required, with potential for entry-level training or advanced fire communications

Qualifications

• High school diploma or equivalent is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Clear radio communication

Organized information handling

Data entry accuracy

Ability to work under pressure

Education

High school diploma or GED

Tools

Computer systems

Maps

Job description

The Wilmette Fire Department invites applications for Fire Dispatcher opportunities in Wilmette, IL. These roles involve coordinating emergency responses, documenting incidents, and maintaining clear radio communications with responding crews.

Dispatchers work with incident information, follow established response plans, and communicate directions from authorized personnel. A high school diploma or GED is typically required, with potential for entry-level training or advanced fire communications