Emergency Financial Assistance Outreach Coordinator

Catholic Charities Jacksonville; Jacksonville (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

100% employer paid health insurance

Paid time off

Sick leave

12 paid holidays

Parental leave

Life insurance

Flexible spending account

Disability insurance

403B retirement plan

Pension

Job summary

Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt Emergency Financial Assistance Outreach Coordinator in Jacksonville, FL. This in-office 40 hour per week position runs Monday to Friday, 8 am to 4:30 pm.

Salary range is $21 to $22 per hour, commensurate with experience and qualifications. The role coordinates outreach, community engagement, and referral development for HOPWA-funded services.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Minimum of two years of experience in outreach or case management required.
• Experience with HIV/AIDS or healthcare/community services preferred.

Responsibilities

• Develop and maintain collaborative relationships with hospitals, healthcare providers, health departments, community-based organizations, and referral partners.
• Conduct regular outreach visits, presentations, and educational activities with community partners about eligibility, services, and referrals.
• Represent Catholic Charities at community meetings and coalitions to expand referrals.
• Coordinate with Intake and Case Management to ensure timely follow-up and connections to services.
• Track outreach activities and reporting for program evaluation and compliance.

Skills

Community resources

Healthcare systems

Interpersonal skills

Relationship-building

Partnerships

Microsoft Word

Outlook

Excel

Client database

Reporting systems

Education

Bachelor’s degree in social work, public health, human services, or related field

Tools

Microsoft Word

Outlook

Excel

Client database

Reporting systems

Job description

Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt Emergency Financial Assistance Outreach Coordinator. This is a in-office 40 hour a week position, Monday to Friday, 8 am to 4:30 pm, in-office position is located in Jacksonville, FL. The salary range is $21 to $22 an hour, commensurate with experience and qualifications.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 12 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension.

Job Summary

Responsible for coordinating outreach, community engagement, and referral development for the Emergency Financial Assistance Program funded through the Housing Opportunities for Persons with AIDS (HOPWA) contract. Builds and maintains relationships with healthcare providers, community organizations, and other referral partners to increase program awareness and connect eligible individuals with available services. Conducts proactive outreach to identify individuals and families affected by HIV/AIDS who are experiencing housing instability or financial crisis and facilitates timely access to housing and financial assistance resources.

Essential Duties And Responsibilities

• Develop and maintain collaborative relationships with hospitals, healthcare providers, health departments, community-based organizations, and other referral partners to promote program awareness and facilitate referrals.
• Conduct regular outreach visits, presentations, and educational activities with community partners regarding program eligibility, available services, and referral procedures.
• Represent Catholic Charities at community meetings, coalitions, networking events, and other collaborative activities to strengthen partnerships and expand referral networks.
• Identify and engage individuals and families affected by HIV/AIDS who may be experiencing housing instability, financial crisis, or other needs that may qualify them for program assistance.
• Coordinate with Intake, Case Management, and other program staff to ensure timely follow-up on referrals, appropriate connections to services, and continuity of care.
• Assist in developing and implementing outreach strategies, materials, and activities designed to increase program visibility, awareness, and access among eligible populations.
• Track outreach activities, community partnerships, referral sources, and outcomes to support program evaluation, performance monitoring, and required reporting.
• Maintain accurate, complete, and timely documentation in accordance with agency, program, contractual, and funder requirements.
• Support overall program performance and compliance with HOPWA contractual, programmatic, documentation, and reporting requirements.
• Other duties as assigned.

Other Duties And Functions

• Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities, fostering a compassionate and collaborative environment and promoting dignity, stability, and self-sufficiency for individuals and families served.
• Treat clients, coworkers, volunteers, and community partners with dignity and respect, demonstrating sensitivity to the cultural, socioeconomic, and spiritual characteristics of the populations served.
• Maintain the confidentiality and security of client, employee, and agency information in accordance with agency policies and applicable laws and regulations.
• Maintain regular and effective communication with the supervisor regarding outreach activities, referral trends, community partnerships, emerging needs, challenges, and other matters requiring guidance or attention.
• Attend required agency, departmental, and program meetings and participate in training, in-service activities, continuing education, conferences, and workshops necessary for professional development and compliance.
• Complete and maintain all documentation, records, and required reports in a timely, complete, and accurate manner and in accordance with applicable regulatory, statutory, contractual, grant, and agency requirements.
• Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau, Inc. policies, procedures, standards, and requirements.
• Perform other duties as assigned to support program and agency operations.

Knowledge, Skills, And Abilities

• Strong knowledge of community resources and healthcare systems, with excellent interpersonal and relationship-building skills to develop and maintain effective partnerships with healthcare providers, community organizations, referral sources, and other stakeholders.
• Strong organizational, time-management, and problem-solving skills, with the ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and exercise sound judgment.
• Ability to work independently, manage a flexible schedule, and effectively coordinate community-based outreach activities, meetings, and events.
• Excellent written and verbal communication skills, with the ability to communicate effectively and build collaborative relationships with staff, leadership, clients, volunteers, funders, healthcare providers, community partners, and other stakeholders.
• Ability to support compassionate, strength-based, and client-centered service delivery while maintaining appropriate professional boundaries and responding effectively to crisis situations and complex client needs.
• Proficiency in Microsoft Word, Outlook, and Excel, as well as client database and reporting systems; ability to learn agency-specific software.

Required/Preferred Education And Experience

• Bachelor’s degree in social work, public health, human services, or a related field preferred.
• Minimum of two years of experience in community outreach, case management, healthcare, social services, or community engagement required.
• Experience working with individuals living with HIV/AIDS or within healthcare, housing, or community-based service settings preferred.

Other Requirements

• Successfully complete a Level II background screening.
• Successfully complete a professional reference check.
• Successfully complete a local background check in the county of residence.
• Successfully complete an annual Motor Vehicle Record (MVR) check.
• Maintain a valid Florida driver’s license and reliable transportation.
• Provide proof of and maintain personal automobile insurance that meets agency requirements.
• Provide copies of all required licenses and certifications prior to the first day of employment.
• Successfully complete employment eligibility verification through E-Verify.

Driving and Travel

• 25% travel is required for this job.
• This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau, Inc. Therefore, you must be at least 21 years old and have a current valid Florida Driver’s License with no more than 5 points on your Florida driver’s license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50,000 for each person, $100,000 for each accident or occurrence for bodily injury, and $25,000 for property damage. Additionally, if transporting children, employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.