Emergency Dispatcher — 24/7 Public Safety Communications Pro

911 Emergency Communications; Somerset Township (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking qualified candidates for dispatcher roles in Somerset, OH. The position involves answering emergency and nonemergency calls, verifying locations, and coordinating responders according to agency procedures.

Strong communication, typing speed, and calm, organized handling of information are essential. Applicants should have a high school diploma or GED, with some agencies requiring prior experience or certifications.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Some agencies require prior emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications is seeking qualified candidates for dispatcher roles in Somerset, OH. The position involves answering emergency and nonemergency calls, verifying locations, and coordinating responders according to agency procedures.

Strong communication, typing speed, and calm, organized handling of information are essential. Applicants should have a high school diploma or GED, with some agencies requiring prior experience or certifications.