Emergency Dispatcher (24/7) – Police/Fire/EMS

Smith County; Tyler (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

The Smith County Sheriff’s Office seeks a Telecommunicator to manage emergency and non-emergency calls, directing requests to the proper division and dispatching police, fire and EMS units by radio.

Candidates must meet Texan licensure standards, pass aptitude tests, polygraph, and a medical screening; willingness to work varied shifts is essential, as is maintaining accurate logs and confidential information.

Qualifications

• High School diploma or GED required.
• Typing speed minimum 35 wpm.
• Able to pass aptitude test, polygraph, and TCOLE certification.
• Ability to maintain confidentiality.
• Excellent communication under pressure.

Responsibilities

• Handles multiple emergency and non-emergency calls with prioritization.
• Dispatches police, fire and EMS units via radio.
• Maintains logs, records, and reports on incidents.
• Operates 9-1-1 system and related computer tools.
• Maintains confidentiality and follows SOPs.

Skills

Calm under pressure

Effective communication

Typing 35 wpm

Attention to detail

Time management

Education

High School diploma or GED

Criminal justice background preferred

Tools

Spillman

Odyssey

Microsoft Office

Job description

The Smith County Sheriff’s Office seeks a Telecommunicator to manage emergency and non-emergency calls, directing requests to the proper division and dispatching police, fire and EMS units by radio.

Candidates must meet Texan licensure standards, pass aptitude tests, polygraph, and a medical screening; willingness to work varied shifts is essential, as is maintaining accurate logs and confidential information.