Emergency Dispatcher

City of Santa Fe Springs

Wasilla (AK)

On-site

USD 45,000 - 65,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Robust benefits

Job summary

City of Wasilla is seeking an emergency communications dispatcher to coordinate both emergency and non-emergency public safety responses. You will communicate via telephone and radio, gather information, and dispatch resources following department SOPs.

Required: high school diploma or GED, 2 years of public contact/clerical work, ability to type 50 wpm, and secure a background check. Training and Alaska APSIN clearance are required.

Qualifications

High School diploma or GED equivalent required.
Two years of work experience involving a substantial amount of public contact and office clerical duties.
Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.
Emergency Services, Public Safety Communications, or Military related experience is desired.
Applicants will be tested to determine experience, skill level, and abilities.
Telecommunications experience is desired.
Within one year of appointment, attend and satisfactorily complete an approved supervised training course.
Be able to obtain and hold a security clearance meeting the requirements of APSIN.
Obtain and maintain Emergency Medical Dispatch and CPR certifications.
Must possess a valid driver’s license and driving record.
Must obtain a valid State of Alaska Driver’s License.

Responsibilities

Coordinate emergency and non-emergency public safety response to protect life and property.
Communicate information, directions, and instructions via telephone and radio.
Gather information from routine and emergency requests via multi-line phone and radio.
Dispatch resources according to SOPs.
Monitor mutual aid data and radio channels.
Determine department responses for Police/Fire/EMS situations.
Provide accurate contact and deployment of personnel/equipment for situational awareness.
Prioritize actions during multiple response scenarios.
Document actions in CAD and logs.
Perform related duties; may require overtime, nights, weekends, and holidays.

Skills

Typing 50 wpm

Calm communication

Computer terminal use

Email proficiency

Log/document management

Education

High School diploma/GED

Two years public contact/clerical experience

Tools

Dispatch system

Basic software (file, save, search)

Job description

Job Summary

Coordinate both emergency and non-emergency public safety response in order to protect life and property.

Essential Duties

Effectively communicate with people by giving information, directions and instructions via telephone and radio.
Gather information; receive complaints and/or requests for service (both routine and emergency), via a multi-line telephone system and/or through multi-channel radio equipment as prescribed by policy and procedure.
Using highly technical equipment, develop the ability to dispatch resources in accordance with the Department’s Standard Operating Procedures.
Monitor mutual aid data and radio channels.
Correctly determine department responses for varying Police/Fire/EMS emergency situations
Provide accurate contact with and deployment of department personnel and equipment to maintain continuous situational awareness
Prioritize actions during multiple response scenarios requiring division of attention.
Undergo a periodic audit/review of information queries
Document each action and response from both emergency and non-emergency request for service utilizing the computer aided dispatch system as well as required logs and forms.
Perform other related duties as required and assigned.
May require unrestricted mandatory overtime. 24 hour operations requiring shift work, including nights, weekends, holidays and overtime coverage.

Knowlege, Skills And Abilities

This position requires the application of communication skills in a calm demeanor with a professional attitude, and a mature disposition all being necessities of the job.
Ability to type at a net speed of 50 words per minute.
Ability to operate a computer terminal.
Ability to understand and operate a basic computer program functions such as file, save, recovery and search.
Know how to route printing jobs to different printers.
Understand and use capabilities of e-mail.
Be able to memorize hot key functions.
Maintain a high level of competency in case file management.
Accurately track and submit documents to/from agencies and personnel.
Correct recording of information to/from case files to database.
Be able to read, comprehend and communicate legal and non-legal documents such as driving records, criminal histories, citations, domestic violence paperwork, no-code death advisements, and warrants.
Maintain strict confidentiality of all calls, conversations, and written materials.
Ability to provide geographical detail within service areas.
Prepare and maintain numerous logs, files, report forms, statistical data and correspondence using correct English, spelling, punctuation, and grammar.
Ability to learn, within a reasonable period of training, the operation of dispatch communication equipment.

Experience, Education Certificates, and Licenses

High School diploma or GED equivalent required.
Two years of work experience involving a substantial amount of public contact and office clerical duties.
Must pass an extensive background investigation, audiological examination, and pre-employment drug testing.
Emergency Services, Computer, Public Safety Communications, or Military related experience is desired.
Applicants will be tested to determine experience, skill level, and abilities.
Telecommunications experience is desired.
Within one (1) year of appointment, attend and satisfactorily complete an approved supervised training course.
Be able to obtain and hold a security clearance meeting the requirements of the Alaska Public Safety Information Network (APSIN).
Qualify and pass all initial and yearly APSIN Exams. Protection of APSIN information required by State law.
Obtain and maintain Emergency Medical Dispatch and CPR certifications.
Must possess a valid driver’s license at time of application and be able to operate a motor vehicle.
Must provide a current (within 30 days of request) driving record from the state in which driver’s license is held.
Must obtain a valid State of Alaska Driver’s License with satisfactory driving record at time of hire.

Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

At time of application applicants are requested to submit if applicable:

Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.
Three (3) professional references, two of which must be from a current or former supervisor (not applicable for internal positions).
Reference requests are automatically sent upon submission of your application for certain positions.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

EEO STATEMENT

The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.

DRUG-FREE WORKPLACE POLICY

In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 – 1308.15 is prohibited in any workplace of the city.

Any individual who conducts business for the city, applies for a position or conducts business on the city’s property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword/User/ResetPassword.