Emergency Dispatch Operator

T1 Energy; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

T1 Energy in Wilmer, Texas, is seeking an Emergency Dispatch Operator to monitor, coordinate, and respond to security-related activities within our 5GW solar manufacturing facility. You will serve as the central communication hub for security personnel, safety teams, and facility operations to ensure rapid response to incidents.

You will handle CCTV and alarm monitoring, assess and prioritize reports, dispatch officers, maintain situational awareness, and document actions in dispatch logs.

Qualifications

• High School Diploma or GED required; degrees preferred.
• Experience monitoring CCTV systems.
• Ability to pass background check and drug screening.
• Flexibility to work nights and weekends.
• Ability to lift up to 25 pounds.

Responsibilities

• Monitor security systems (CCTV, alarms, access control, emergency comms).
• Assess and prioritize incoming calls, alarms, and incident reports.
• Dispatch security officers and response teams promptly.
• Maintain communications with on-site staff, management, and emergency services.
• Document all incidents and actions in logs and reporting systems.
• Coordinate responses to emergencies (medical, fires, hazardous materials, security breaches).
• Track locations and status of security personnel and resources.
• Provide instructions during emergencies following protocols.
• Escalate incidents to leadership or authorities when required.
• Conduct routine system checks on equipment and communications.
• Support drills and training to improve emergency procedures.

Skills

CCTV monitoring

Decision making under pressure

Communication (verbal & written)

Dispatching experience

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

T1 Energy is bringing solar manufacturing back to the U.S. by building a domestic solar supply chain. Our mission is to invigorate America with scalable, reliable, and low-cost energy. Our fully operational 5GW solar module facility in Wilmer, Texas, can manufacture more than 20,000 modules every 24 hours. By the time you finish reading this paragraph, we will have produced two solar panels that will power American homes and fuel domestic AI. We're focused on building advanced American manufacturing and we're passionate about engineering a better future filled with abundant energy.

The Role

T1 Energy is looking to hire an Emergency Dispatch Operator who will be responsible for monitoring, coordinating, and responding to security-related activities within a manufacturing facility. This role functions similarly to emergency dispatch (EMS/911), serving as the central communication hub for security personnel, safety teams, and facility operations. The dispatcher ensures rapid response to incidents, maintains situational awareness, and supports the safety and security of personnel, property, and production processes.

What You'll Do

• Monitor security systems, including CCTV, alarms, access control systems, and emergency communication systems.
• Receive, assess, and prioritize incoming calls, alarms, and incident reports.
• Dispatch security officers and other response teams to incidents in a timely and efficient manner.
• Maintain constant communication with on-site security staff, management, and emergency services when necessary.
• Document all incidents, communications, and actions taken in dispatch logs and reporting systems.
• Coordinate responses to emergencies such as medical incidents, fires, hazardous material incidents, and security breaches.
• Track the location and status of security personnel and resources.
• Provide clear instructions and guidance during emergency situations, following established protocols.
• Escalate incidents to appropriate internal leadership and external authorities when required.
• Conduct routine system checks to ensure all communication and monitoring equipment is operational.
• Support drills, training exercises, and continuous improvement of emergency response procedures.

Who You Are

• Experience in monitoring CCTV systems.
• Proven ability to make quick and effective decisions under pressure.
• High-caliber communication skills, both verbal and written.
• Experience in dispatching, preferably in a security or emergency services environment.

Qualifications

• High School Diploma or GED required
• Associate or Bachelor's degree preferred
• Flexibility to work various shifts, including nights and weekends
• Strong attention to detail and ability to multitask in a high-stress environment
• Prior experience in a similar role is preferred
• Ability to pass a background check and drug screening
• Ability to lift up to 25 pounds

Preferred Qualifications

• Experience in a manufacturing or industrial environment.
• Experience monitoring in a Security Operations Center (SOC) or Global Security Operations Center (GSOC) environment.
• Certification in emergency dispatching, public safety communications, or security operations.
• Knowledge of OSHA safety standards and emergency response procedures.
• Bilingual (English/Spanish)

The T1 Way

We move fast, expect accountability, and treat people with respect. We also have a no-jerks policy: we don't tolerate big egos, bad behavior or "that's not my job attitude". Be sharp, be honest, be human. If you can hold the line and have a sense of humor, you'll fit right in.

T1 Energy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any legally protected characteristics.