Emergency Dispatch & Incident Coordination Specialist

National Public Safety Careers; Town of Allegany (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers/Telecommunicators for Saint Bonaventure, NY. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating response via CAD, radio, and mapping systems.

Overtime and rotating shifts are possible as staffing requires. A high school diploma or equivalent is typically required, with certifications varying by jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multi-tasking

Decision making

Education

High school diploma or GED

Tools

CAD software

Radio systems

Telephone systems

Job description

National Public Safety Careers is seeking Public Safety Dispatchers/Telecommunicators for Saint Bonaventure, NY. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating response via CAD, radio, and mapping systems.

Overtime and rotating shifts are possible as staffing requires. A high school diploma or equivalent is typically required, with certifications varying by jurisdiction.